Note: This job description is intended to provide a general overview of the responsibilities and qualifications associated. Actual job responsibilities and requirements may vary based on specific restaurant needs.

***Fluency in both English and Spanish highly preferred***

The Chick-fil-A General Manager is a strategic, results-driven leader with a passion for upholding the highest standards of food quality and customer service. The ideal candidate will possess exceptional leadership skills and a passion for delivering excellent service.

What You'll Do

Operational Excellence

• Develop and implement strategies to ensure smooth and efficient restaurant operations, including kitchen, front-of-house, and drive-thru processes.
• Maintain high standards of food quality, safety, cleanliness, and presentation
• Regularly review and refine operational procedures to enhance productivity, reduce waste, and ensure consistency

Team Leadership

• Recruit, train, and develop restaurant leaders, fostering a positive and collaborative work environment.
• Provide mentorship, guidance, and performance feedback to drive individual growth and team success.
• Build a strong sense of unity and teamwork among employees, promoting Chick-fil-A's core values and culture.

Financial Management

• Ensure alignment with financial goals to ensure profitability while maintaining high operational standards.

Customer Experience

• Uphold Chick-fil-A's reputation for exceptional customer service by setting and maintaining service standards.
• Implement strategies to enhance the customer experience, including wait times, order accuracy, and overall satisfaction.
• Address customer feedback and concerns promptly and effectively.

Innovation and Continuous Improvement

• Stay current with industry trends and best practices, proactively seeking opportunities to enhance operational efficiency and customer engagement.

Communication and Reporting:

• Maintain clear and effective communication channels between  leadership and team members.
• Highlight and communicate operational reports, performance metrics, and recommendations to senior management.

Qualifications

• Fluency in both English and Spanish highly preferred
• Prior experience in a leadership role
• Strong communication and interpersonal skills
• Ability to thrive in a fast-paced environment
• Passion for delivering exceptional customer service
• Exceptional analytical, problem-solving and decision making skills
• Open availability with flexibility to work 10-hour days and overtime as needed