Position Summary
The Restaurant Manager serves as a front-line operational leader, exemplifying servant leadership, operational discipline, and genuine Southern hospitality. This role is responsible for directing shift operations, coaching and developing Team Members, upholding Chick-fil-A standards for Operational Excellence and Food Safety, and ensuring every guest experiences our signature Recipe for Service. The Manager works collaboratively with the Director team to cultivate a high-performance, values-driven culture rooted in stewardship, urgency, and hospitality.
Key Responsibilities
1. Shift Leadership & Operational Excellence
- Direct daily shift operations across Front of House (FOH) and Back of House (BOH), maintaining high energy, pace, and organization during peak volume hours.
- Uphold and audit Chick-fil-A quality standards: speed of service, order accuracy, product presentation, and cleanliness.
- Enforce rigorous food safety protocols, Safe Daily Requirements (SDR), and sanitation standards to maintain a clean, compliant environment.
- Act as an operational problem-solver, addressing bottlenecks in real time and maintaining composure under pressure.
2. People Leadership & Culture
- Model and instill the Chick-fil-A Recipe for Service and Core 4 behaviors: maintain eye contact, share a genuine smile, speak with enthusiasm, and make personal emotional connections with every guest.
- Train, mentor, and actively develop Team Members and Trainers; deliver constructive feedback in real time to reinforce performance expectations.
- Lead with a servant’s heart by working alongside the team, stepping into positions as needed, and setting the standard for professional conduct.
- Address interpersonal conflicts and behavioral concerns promptly and professionally, aligning with organizational policy and HR best practices.
3. Financial Stewardship & Facility Security
- Execute opening and closing procedures with strict adherence to security and key-holding policies.
- Oversee cash management procedures: balance cash drawers, manage change funds, complete shift safe audits, and finalize daily financial reports.
- Protect restaurant assets through accurate inventory tracking, waste monitoring, and immediate reporting of equipment malfunctions.
Qualifications & Competencies
Minimum Qualifications
- Availability: Flexible schedule availability, including peak meal periods, closing shifts, and Saturdays (Sundays are always off).
- Communication: Exceptional verbal and interpersonal communication skills; ability to give clear operational directives and speak with guests empathetically.
- Emotional Intelligence: Strong character, personal integrity, and the emotional maturity to lead peers and resolve conflict with grace.
- Transportation: Dependable, reliable transportation to support early morning opening or late-night closing responsibilities.
- Physical Demands: Ability to stand for extended periods, lift up to 40 pounds, and navigate a fast-paced commercial kitchen and service environment.
Compensation & Benefits
- Competitive, performance-driven hourly pay
- Closed every Sunday
- Flexible scheduling
- Purposeful leadership development and one-on-one mentorship
- Clear pathways for internal career progression
- Eligibility for Chick-fil-A Leadership Scholarships and educational assistance
- Meal privileges during working shifts
- Positive, values-centered work culture
Franchise Employment Statement
This Chick-fil-A restaurant is an independently owned and operated franchised business. The local Operator is solely responsible for all employment decisions, compensation, benefits, and workplace policies.
Work schedule
- 10 hour shift
- 12 hour shift
- Weekend availability
- Holidays
- Night shift
- Day shift
- Overtime
- 8 hour shift
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- 401(k) matching
- Employee discount