Sales and Brand Growth Supervisor Role Description
The Sales and Brand Growth Supervisor exists to support restaurant operations and grow occasions to care.
Responsibilities
- Prioritize time in order to Win Hearts Every Day through the following ways: Operational Excellence, Craveable Food, Fast and Accurate Service, Welcoming Environment, 2nd Mile Service and Attentive and Courteous Team Members
- Run Shifts 3-4 days a week at Restaurant location
- All Team Member job description duties also required
- Ability to Open Restaurant one day a week and Close Restaurant one day a week
- Complete all Pathway training for Front of House, Back of House, Hospitality, and Marketing
- Support Sampling schedule and ensure accountability of submissions
- Track, report, and communicate to team members on sales products and incentives program to create health competition among the team and build a sales culture
- Decorate the restaurant throughout the year, maintain the bulletin boards, and update POP
- Run at least one Occasion to Care each quarter (Daddy Daughter Date Night, Military Appreciation, Bingo, etc.)
- Respond to fundraisers, donation requests, etc.
- Must submit all items via Jolt in a timely manner of 24hrs
In-Restaurant Responsibilities
- Coach Leaders: certified trainers, team captains, coordinators, and fellow supervisors, and/or other restaurant leadership
- Prepare weekly 1:1 Meetings with Executive Director of Sales and Brand Growth - submit agenda 24-hrs prior
- If there is no meeting planned during peak breakfast/lunch/dinner hours then support the leadership team for Restaurant Operations.
- Check GroupMe hourly when on the clock and respond accordingly
- Check and respond to Central Avenue and OneClick daily
- Any other duties as given, projects, tasks, from the Executive Team
In–Community Responsibilities
- Brand Ambassador Events
- Support or work assigned Sales & Brand Growth Events
- Support Catering Coordinators in building catering business channel
- Support Delivery team for all Third Party and Chick-fil-A Delivery initiatives
- Support Additional Distribution Point (ADP’s) initiatives
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Leadership and Development Breakdown
Learning and Development time is defined as Administrative time, Projects, and Meetings. Learning and Development time has to be approved by the Senior Director.
- Administrative time: No administrative time is assigned unless the supervisor is assigned time for a project and pre-approved by the director.
Definitions
Administrative: Creating and editing the schedule, Changing POP, checking and responding to emails, making phone calls, checking and updating inventory, creating customer moments
Projects: Events, Catering
Meetings: Developmental, 1:1’s, and Departmental
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Skills & Qualities
- Personable Relationship Builder
- Ability to Make Decisions Quickly
- WIT - Whatever It Takes mindset for work
- GRIT - Resilient - able to handle setbacks
- Timely Communication
Work schedule
- 8 hour shift
- 10 hour shift
- Weekend availability
- On call
- Holidays
- Day shift
- Night shift
- Overtime
- Other
Supplemental pay
- Other
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- Referral program
- Employee discount
- Paid training
- Mileage reimbursement
- Other