At Chick-fil-A Odessa, protecting the quality of our food is protecting the trust of our guests. The Food Quality Director provides hands-on leadership, creating visibility in the kitchen and ensuring systems and processes are in place to consistently deliver food that is safe, fresh, and excellent in every way. This role partners closely with Back of House leaders to monitor standards, coach team members, and reinforce the habits that drive operational excellence. The Food Quality Director ensures that every guest receives food that meets Chick-fil-A’s highest standards for Safety, Taste, and Presentation. Through daily exposure in the kitchen and strong systems, this Director develops a culture of accountability and ownership for food quality across the team.
Key Responsibilities
Exposure & Presence
- Maintain a visible presence in the kitchen, working alongside team members during peak shifts.
- Provide immediate feedback and coaching when food safety or quality concerns arise.
- Serve as the point of accountability for food safety and quality, reinforcing that it is everyone’s responsibility.
- Model the habits and sense of urgency required to protect standards.
Systems & Processes
- Design, implement, and maintain systems that make food safety and quality measurable and repeatable.
- Oversee line check systems, temperature logs, holding time trackers, and waste management processes.
- Partner with leaders to review systems daily and hold teams accountable for execution.
- Audit processes regularly, updating them as needed to align with Chick-fil-A’s evolving standards.
Food Safety & Quality Assurance
- Lead all preparation for internal Food Safety audits and Health Department inspections.
- Monitor recipe adherence, portion control, and holding times to protect consistency and stewardship.
- Ensure corrective actions are implemented and sustained when deviations occur.
- Balance speed and efficiency with uncompromising quality.
Team Development & Training
- Train leaders and team members on systems and processes for food safety and quality.
- Reinforce standards with real-time coaching and follow-up.
- Recognize and celebrate when individuals and teams uphold standards with excellence.
- Develop leaders to carry responsibility for quality into every shift.
Preferred Qualifications:
- At least two year of kitchen experience
- Proven leadership experience in a kitchen environment, preferably in a fast-paced, high-volume restaurant setting
- In-depth knowledge of kitchen operations, food safety standards, and food preparation techniques
- Strong ability to manage and mentor a team of kitchen staff, with excellent communication and interpersonal skills
- Ability to manage inventory, food ordering, and waste control effectively
- Familiarity with restaurant POS systems, kitchen equipment, and cooking techniques
- Must be able to meet the physical demands of the role, including standing for extended periods and lifting up to 50lbs
- Excellent organizational and time-management skills, with the ability to multitask in a fast-paced environment
- Strong problem-solving skills and the ability to remain calm under pressure
Desired Skills:
- Passion for food and culinary excellence
- Ability to work collaboratively with a diverse team and manage multiple priorities
- Strong work ethic, dependability, structure, and adaptability
- Positive attitude with a commitment to upholding Chick-fil-A’s values and standards
Benefits:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
Work schedule
- Weekend availability
- Monday to Friday
- Day shift
- Night shift
Benefits
- Flexible schedule
- Health insurance
- 401(k)
- Referral program
- Employee discount
- Paid training