Chick-fil-A Odessa is seeking a highly skilled and disciplined Guest Experience Leader to lead our front-of-house team and ensure the highest standards of hospitality and service. As a Guest Experience Director, you will play a key role in overseeing all guest-facing operations, driving exceptional customer experiences, and maintaining Chick-fil-A’s reputation for genuine care, efficiency, and excellence. You will lead a team of service professionals, ensuring smooth daily operations and fostering a positive work environment that upholds our mission of
Winning Hearts Every Day—through Genuine Hospitality, delivering craveable food, and caring for our guests and team members.
Position Type: Full-Time
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
Key Responsibilities:
Leadership & Team Development: Lead, mentor, and help develop a team of front-of-house staff, ensuring they are trained in Chick-fil-A’s service model, operational standards, and company policies. Foster a collaborative environment that promotes teamwork, communication, and accountability.
Operational Oversight:
- Manage and oversee all guest-facing operations, ensuring efficient service flow, timely order delivery, and adherence to Chick-fil-A’s hospitality standards.
- Participate operationally in day-to-day activities in a high-volume, fast-paced restaurant environment.
- Open and/or close the restaurant, lead shifts, and serve as a key holder.
- Count drawers and finalize daily sales.
Guest Experience & Hospitality:
- Deliver exceptional hospitality and 2nd Mile Service with consistency.
- Offer immediate and respectful responses to guest needs.
- Create and implement strategies to elevate guest satisfaction.
- Act as a role model for the team by setting the tone for each shift.
- Smile, maintain a friendly demeanor, create eye contact, and speak enthusiastically to build emotional connections with guests.
Performance Metrics: Monitor and track key performance indicators (CEMS) such as order accuracy, speed of service, and keep them in the top 20%. Develop action plans to improve results and maintain high standards.
Process Improvement: Identify and implement ways to improve service efficiency, guest engagement, and team productivity. Stay up-to-date with best practices and integrate them into daily operations.
Collaboration with Kitchen: Partner with kitchen leadership to ensure timely and accurate food orders, seamless communication, and exceptional guest satisfaction.
Compliance: Ensure compliance with all health, safety, and sanitation regulations. Conduct regular checks of the dining room, drive-thru, and other guest areas to maintain cleanliness and order.
Qualifications & Requirements:
- Previous leadership or supervisory experience preferred.
- Excellent communication and interpersonal skills.
- Strong work ethic and positive attitude.
- Commitment to Chick-fil-A's values and mission.
- Ability to inspire and motivate a team.
- You will be required to pay for your first uniform.
Benefits:
- Flexible scheduling (closed on Sundays).
- Health insurance and 401(k).
- Employee discounts and referral program.
- Paid training and scholarship opportunities.
Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.
Work schedule
- Weekend availability
- Monday to Friday
- Day shift
- Night shift
Benefits
- Flexible schedule
- Health insurance
- Referral program
- Employee discount
- Paid training