Job Summary
The Catering & Delivery Team Member is responsible for ensuring best-in-class customer experience through the catering and delivery channels. Reporting directly to the Director of Sales & Brand this person will input and fulfill catering orders through our catering pick-up and delivery channels while maintaining high standards in accordance with Chick-fil-A’s mission and values.
Key Responsibilities
Operational Excellence
- Fulfill day-to-day practices and implementation of catering systems as set by Sales & Brand Director.
- Typical schedule is 2-9pm prepping catering orders, delivering orders, and assisting operations as needed.
- Identify and implement process improvements to across catering and operations.
- Input and fulfill catering orders through our catering pick-up and delivery channels
- Maintain the systems that support quality control, safety, and compliance with Chick-fil-A standards.
Customer Experience & Service Quality
- Ensure hospitality standards are consistently met or exceeded by team members and catering team.
- Address and resolve guest concerns promptly to foster strong customer loyalty through "spotlight" and CFA Cares when approved by S&B Director
- Enhance the restaurant and team environment to create an inviting and enjoyable catering experience.
Team Leadership & Development
- Communicate consistently with Director of S&B, Operations Director and/or Manager on Duty (MOD) to ensure daily operations, preparations and standards are met.
- Inspire and lead a culture of teamwork, accountability, and consistency in daily operations
- Ensure adherence to all Chick-fil-A policies, health regulations, and safety standards.
Qualifications & Skills
- Ability to thrive in a fast-paced, high-volume restaurant environment.
- Strong understanding of customer service principles and hospitality excellence.
- Excellent problem-solving and decision-making skills.
- Clean driving record
- High level of professionalism and ability to perform under pressure.
- Passion for Chick-fil-A’s mission and values.
Work schedule
- 8 hour shift
- Weekend availability
- Monday to Friday
Benefits
- Flexible schedule
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Employee discount
- Paid training
- Mileage reimbursement