The Breakfast Attendant is responsible for setting up, maintaining, and breaking down the complimentary hotel breakfast service. This role ensures all guests receive a warm welcome and enjoy a high-quality breakfast experience in a clean, professional, and efficient environment, contributing significantly to overall guest satisfaction.
Key Responsibilities
1. Guest Service & Interaction
- Greet every guest entering the breakfast area with a warm, friendly, and professional demeanor.
- Anticipate guest needs and respond promptly to questions, requests, and comments regarding the food, beverage, or service.
- Maintain a positive, helpful attitude and ensure all guest concerns are resolved satisfactorily, escalating issues to the Front Desk or Manager when necessary.
2. Food & Beverage Setup and Maintenance
- Ensure all food items (e.g., pastries, cereals, fruit, yogurt, breads) and beverage stations (e.g., coffee, juice, milk) are stocked, fresh, and visually appealing.
- Monitor food and beverage levels constantly and replenish items quickly to prevent shortages.
- Maintain proper food holding temperatures and practice "first-in, first-out" (FIFO) inventory rotation.
- Perform light food preparation (e.g., making waffle mix, brewing coffee/tea).
3. Cleanliness & Sanitation
- Maintain impeccable cleanliness and organization throughout the breakfast service, including the serving area, tables, and surrounding floor space.
- Clear and sanitize guest tables immediately after use.
- Wipe down counters, equipment, and surfaces regularly.
- Properly store or dispose of all leftover food items and supplies at the end of the service.
- Follow all local health and sanitation regulations, including proper handwashing and glove usage.
4. Area Breakdown & Inventory
- Break down and clean all equipment, serving dishes, and the entire breakfast area immediately following the scheduled service end time.
- Complete a daily inventory checklist of all items used and communicate restocking needs to the appropriate manager.
- Report any maintenance issues, equipment malfunctions, or damaged serving items promptly.
- Ensure the kitchen/storage area is clean, secured, and ready for the next day's service.
Qualifications & Skills
- Experience: Previous experience in food service, hospitality, or a customer-facing role is preferred.
- Customer Focus: Exceptional interpersonal skills and a genuine desire to provide excellent customer service.
- Time Management: Ability to manage time effectively, prioritize tasks, and work independently with minimal supervision.
- Physical Demands: Must be able to stand for extended periods, walk, bend, lift, and carry items up to 25 pounds.
- Flexibility: Must be willing and able to work early mornings, weekends, and holidays.
- Certifications: Food Handler's Card or equivalent certification may be required by local health department standards (must be obtained within a specified time frame).
Work schedule
- Weekend availability
- Monday to Friday
- On call
- Day shift
- Holidays
Benefits
- Vision insurance
- Dental insurance
- Life insurance
- Employee discount