The Hotel General Laborer/Houseperson is responsible for performing a variety of manual labor tasks to support the hotel's operations, focusing on the cleanliness, functionality, and overall appearance of public areas, grounds, and support departments. This role requires physical stamina, a strong work ethic, and a commitment to safety and guest satisfaction.
Essential Duties and Responsibilities
General Hotel Support & Guest Services
- Move and deliver materials: Transport supplies, linens, equipment, and packages between hotel floors, departments, and storage areas using carts, hand trucks, or by hand.
- Set up and tear down: Assist with setting up and breaking down meeting rooms, banquet spaces, or event areas, including arranging tables, chairs, staging, and equipment as instructed.
- Respond to guest requests: Promptly and courteously respond to requests from the Front Desk or Housekeeping for items such as rollaway beds, cribs, or extra amenities.
- Luggage and package assistance: Assist guests with luggage upon request and handle the movement and storage of incoming and outgoing guest packages.
Housekeeping & Public Area Maintenance
- Clean and maintain public areas: Clean and tidy hotel common areas, including lobbies, hallways, public restrooms, elevators, stairwells, and employee areas.
- Trash and recycling management: Collect, transport, and dispose of trash, recycling, and soiled linens from all designated areas to appropriate bins or collection points.
- Minor cleaning tasks: Perform routine cleaning tasks such as vacuuming, sweeping, mopping floors, dusting, and wiping down surfaces in public spaces.
- Report issues: Identify and promptly report any maintenance, damage, or safety issues (e.g., leaks, broken fixtures, tripping hazards) to a supervisor or the Maintenance Department.
Maintenance & Grounds Support
- Assist Maintenance staff: Provide support for basic preventative and minor repair tasks as directed by the Maintenance team (e.g., changing light bulbs, moving tools, painting small areas).
- Groundskeeping assistance: Assist with maintaining the hotel grounds, which may include sweeping sidewalks, picking up debris, or seasonal tasks like snow removal or spreading salt.
Qualifications
- Experience: Previous experience in a labor-intensive role, general maintenance, housekeeping, or hospitality is preferred but not always required.
- Physical Requirements: Must be able to frequently lift, carry, push, and pull up to 50 pounds, stand for extended periods, and perform physical tasks such as bending, stooping, and climbing stairs/ladders.
- Communication: Basic ability to understand and follow verbal instructions, and to communicate clearly with supervisors and coworkers.
- Teamwork: A cooperative, flexible, and positive attitude toward working with all hotel departments.
- Dependability: Reliable attendance and punctuality are essential.
Work schedule
- Monday to Friday
- Day shift
Benefits
- Employee discount
- Dental insurance
- Vision insurance