The Boutique Manager is a hands-on, customer-facing manager who leads boutique operations, ensuring smooth workflows, accurate reporting, and high standards of cleanliness and customer experience. Accountable for the performance of the boutique in all areas, the Boutique Manager drives team motivation and company standards to deliver world-class customer experience and service.
Responsibilities
OPERATIONS AND COMPLIANCE MANAGEMENT
- Oversee all aspects of boutique operations to ensure a smooth, compliant, and welcoming customer environment
- Ensure compliance with hygiene, safety, company service standards, and regulatory requirements
- Oversee maintenance, repairs, and coordination with external vendors
- Support boutique events, offsite activations, and special projects as required
PERFORMANCE AND BUSINESS MANAGEMENT
- Drive achievement of boutique key performance indicators (KPIs) and targets
- Monitor, report, and analyze boutique performance metrics; implement corrective actions where needed to meet goals
- Foster a culture of continuous improvement and professional conduct among all staff
STAFF LEADERSHIP AND DEVELOPMENT
- Lead, coach, and conduct refresher and/or on-the-job training; manage performance and professional conduct of all crew
- Develop and manage manpower and staff rosters to optimize productivity
- Take ownership of accurate payroll administration, timesheet and attendance management, and address staff punctuality or lateness issues directly
CUSTOMER EXPERIENCE AND ISSUE RESOLUTION
- Ensure all customer touchpoints are delivered according to service standards and brand guidelines
- Act as the escalation point for complex customer feedback, complaints, or incidents
- Any other duties as reasonably assigned by the Company
REQUIREMENTS & QUALIFICATIONS
● Diploma or higher
● Basic Food Hygiene certificate (preferred but not necessary)
● Proficient with Microsoft Office (Excel, Word) and Google Suites (Google Sheet, Google Document)
● Minimum 2 years of relevant managerial experience in F&B/retail/hospitality industry
● Shift work (5-day work week, including weekends and Public Holidays)
WE ARE LOOKING FOR SOMEONE WITH
● Strong leadership and accountability for boutique results
● Experience in staff coaching and performance management
● High standards in compliance and customer care
● Analytical, organized, and solution-oriented
● Embodies brand vision, mission, and values