Birds of Paradise is Singapore's only Michelin Guide-selected gelato brand, known for our botanical flavours and gelato experiences across 7 boutiques islandwide. As we strengthen our foundations for future growth, we're looking for a Training & Quality Manager to lead and further develop the training and quality-assurance framework that keeps every boutique delivering the same world-class experience — working closely with operational teams to uphold the standards Birds of Paradise is known for.
RESPONSIBILITIES
- Lead our training curriculum — onboarding, technical skills, service, leadership, and certification — across all boutiques
- Review and consolidate training materials and quality practices into a structured framework, standardising where practices vary and closing gaps.
- Deliver hands-on training and coaching for boutique teams, including leading training for new boutique openings from pre-opening through stabilisation
- Develop boutique managers and supervisors into effective internal trainers and coaches
- Run and improve our audit framework — covering food safety, service, store operations, and brand standards — and drive corrective actions to closure
- Own customer feedback management, working cross-departmentally to resolve issues systematically
- Help build a training and quality framework robust enough to support our future expansion
WHAT WE'RE LOOKING FOR
- 6+ years of experience in leading training, operational excellence, or quality assurance, ideally in F&B, hospitality, or retail
- Demonstrated experience designing and delivering operational training, train-the-trainer programmes, and assessments
- Experience conducting operational audits
- Strong facilitation, coaching, and stakeholder-management skills
- A hands-on, high-integrity approach, with the resilience to manage multiple priorities in a fast-paced, growing environment
- Diploma/Degree in Business, Education, HR, Hospitality, or related field; adult-training/facilitation certification preferred
REPORTING LINES
Reports to General Manager
Direct Report: Training & Quality Executive
SUCCESS IS WHEN
Boutiques are operationally ready, consistently trained and compliant with Birds of Paradise standards, with trainers equipped to train. Audit findings are closed out promptly and systematically, and every boutique delivers the same quality, world-class gelato experience.