Chick-fil-A: Urgent Openings for HIGHLY Skilled Front of House Shift Managers! (Previous Chick-fil-A OR restaurant experience a MUST)
At Chick-fil-A, leadership is more than a title—it’s an opportunity to influence, serve, and create meaningful impact every day. As a leader, you’ll work directly with an independent Owner/Operator, gaining hands-on experience that develops your ability to guide teams, drive excellence, and cultivate a culture rooted in service. Our leaders are the heartbeat of the restaurant, setting the standard for hospitality, operational excellence, and guest experience. Through intentional development, accountability, and a commitment to serving others, you’ll inspire your team to deliver signature Chick-fil-A service and food while building skills that extend far beyond the restaurant.
The Front of House (FOH) Shift Manager is responsible for leading and managing all front-of-house operations during their shift. This role ensures a welcoming environment for guests, oversees FOH team performance, maintains operational standards, and collaborates with Back of House leadership to deliver seamless, high-quality service. The FOH Shift Manager plays a critical role in driving efficiency, guest satisfaction, and team development.
Job Duties & Responsibilities
Guest Experience & Service:
- Greet and welcome guests warmly, providing a positive first impression.
- Monitor guest interactions to ensure prompt, courteous, and professional service.
- Resolve guest complaints and concerns quickly, escalating to management when necessary.
- Ensure that all orders are accurate, complete, and meet quality standards.
- Oversee third-party delivery and pickup orders, ensuring accuracy, timeliness, and proper presentation.
Team Leadership & Development:
- Supervise and coordinate FOH team members, assigning roles and responsibilities for each shift.
- Coach, train, and mentor staff to uphold service standards, operational procedures, and safety protocols.
- Conduct performance checks during shifts and provide feedback to enhance team performance.
- Support employee development and succession planning within the FOH team.
Operational Management:
- Open and close the dining room according to company procedures, including cash handling and POS reconciliation.
- Ensure FOH stations are properly stocked with supplies, condiments, beverages, and utensils.
- Monitor workflow to maintain efficiency during peak periods, balancing staff deployment and guest satisfaction.
- Conduct regular inventory counts, communicate stock needs, and minimize waste.
Cleanliness & Safety:
- Maintain a clean, organized, and safe environment in the dining room, restrooms, entry areas, and front counter.
- Enforce food safety, sanitation, and workplace safety guidelines consistently.
- Perform regular walk-throughs to ensure adherence to cleanliness and safety standards.
Collaboration & Communication:
- Work closely with Back of House leadership to coordinate food preparation, timing, and delivery.
- Communicate clearly with all team members to manage operational priorities and unexpected challenges.
- Participate in management meetings, providing feedback on FOH operations, staffing, and guest experience.
Problem Solving & Decision Making:
- Quickly identify and resolve issues related to staffing, guest service, or operational disruptions.
- Implement process improvements to enhance efficiency, reduce errors, and improve guest satisfaction.
- Support crisis management, including emergencies or equipment malfunctions, ensuring minimal disruption to service.
End-of-Shift Responsibilities:
- Ensure all closing procedures are completed, including cleaning, restocking, and securing cash and POS systems.
- Complete shift reports and communicate operational notes to the next shift or management team.
- Verify that all FOH team members complete duties and maintain accountability for performance.
Core Values of a Leader
- Servant Leadership – Puts the needs of the team and guests first
- Integrity – Does the right thing, even when no one is watching
- Accountability – Takes ownership of results, decisions, and mistakes
- Humility – Leads with confidence while remaining teachable
- Excellence – Pursues high standards in every detail
- Consistency – Shows up dependable, steady, and reliable
- Empathy – Understands and cares about the experiences of others
- Respect – Values every individual and fosters dignity in the workplace
- Growth Mindset – Seeks continuous improvement personally and for the team
- Courage – Has difficult conversations and makes tough decisions when necessary
- Positivity – Sets an encouraging tone, especially under pressure
- Vision – Thinks beyond today and leads with long-term impact in mind
- Team Development – Invests intentionally in coaching and building others
- Resilience – Stays focused and solutions-oriented during challenges
Benefits
- A fun, team-oriented work environment where you can positively influence others.
- Flexible scheduling (and closed on Sundays, Thanksgiving Day, and Christmas Day).
- Learn first-hand from experienced colleagues and team members.
- Growth and development opportunities to help you reach your personal and professional goals.
- Scholarship opportunities for college students.
Requirements
- Must have a high school diploma or equivalent; some college coursework from an accredited college or university is helpful, but not required
- Must possess a valid state driver’s license with proof of liability insurance and a clean driving record (or no accidents in the last three (3) years)
- Serve Safe Food Handler’s Certificate or state-certified equivalent
Qualifications
- 2+ years of leadership experience with demonstrated success leading leaders and developing high-performing teams.
- Proven ability to build, coach, and hold accountable Team Members, Leads, and Trainers to achieve operational excellence.
- Demonstrates strategic thinking with the ability to align shift responsibilities with long-term vision and growth goals.
- Experience owning and driving the restaurant’s mission, including financial stewardship, labor management, food cost, and guest satisfaction.
- Demonstrates full ownership mentality—treats the business as their own and leads with stewardship.
- Ability to lead through change while maintaining morale, clarity, and high standards.
- Skilled at conflict resolution, performance management, and courageous conversations.
- Strong ability to cast vision, inspire buy-in, and cultivate a culture aligned with Chick-fil-A’s values.
- Exceptional communication skills with the ability to influence at all levels of the organization.
- Maintains composure under pressure and makes sound, timely decisions that protect both people and performance.
- Passionate about creating remarkable guest experiences while building a healthy, high-performance culture.
Preferred Qualifications
- Previous Chick-fil-A, food service, or restaurant experience.
- Additional education, certifications, or formal training in business, leadership, hospitality, or restaurant management.
Location: RedBird
Don't miss out on this exciting opportunity! Apply now and take the first step toward a fulfilling career with Chick-fil-A!
Work schedule
- Weekend availability
- 8 hour shift
- 10 hour shift
Benefits
- Flexible schedule
- Employee discount
- Paid training