Position Type:
- Full-time
General Responsibilities
- Embody and expect everyone to live out our Purpose, Mission, and Vision in all of our actions.
- Achieve results measured by CEM scores for Attentive & Courteous, speed of service, cleanliness, and order accuracy.
- Achieve cost goals for labor and food cost.
- Embrace and support all facets of the business, such as catering, sales goals, and app growth goals.
- Maintain a positive working relationship and treat all team members with respect while providing them with direction and feedback.
- Teaching, coaching, recognizing, and holding team members accountable.
- Strictly adhere to all security and safety procedures.
- Communicate up and downstream using established communication systems.
- Embrace and manage change.
- Seek and solve problems.
--“Be comfortable being uncomfortable.”
--“Choose courage over comfort.”
--“Clear is kind.”
--“Leaders are not silent about hard things”
--“Focus on getting it right instead of being right.”
- Pursue personal development, a better understanding of the business, and strong relationships inside and outside of Chick-fil-A.
- Lead special projects as assigned.
- Must be able to do fries, buns & pickles during peak hours to support operations.
Schedule Requirements
- Must be available to work 45-50 hours per week.
- Open availability Monday through Saturday
Operations
- Set specific monthly, quarterly, and annual operational goals for Attentive and Courteous, speed of service, cleanliness, and order accuracy.
- Prepare reports for weekly Director meetings regarding goals and execution.
- Assist team in creating smart goals.
- Deliberately develop relationships with the entire team.
- Proactively seek out opportunities for improvement and address issues.
- Inspect what you expect.
- Continual evaluation of process and procedure follow through.
- Ensure established procedures are consistently followed
- Communication systems
- Checklists
- Documented disciplinary system
- Cash procedures
- Balance focus across all channels of the business (Dine-in, Carryout, Curbside, Drive-thru, and 3rd party delivery).
- Maintain positive working relationships with the Director Team.
- Support Catering department operations.
Our Benefits Include:
- A fun work environment where you can positively influence others
- Competitive pay
- Flexible scheduling (and closed on Sundays)
- Full Medical, dental, and hearing insurance
- 401k plan
- A gym membership
- Intentional growth and development to help you reach your professional goals
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Chick-fil-A Director of Operations
