POSITION OBJECTIVE
Are you passionate about people and development? Do you love working in a fast-paced environment? Are you a servant leader who has a desire to make a significant impact in the lives of team members and guests? Chick-fil-A Fairview Heights is seeking a high-caliber, self-motivated, and driven leader who can thrive under pressure to be the Director of Training and Development. This person will be an integral part of the Leadership Team, developing and managing all onboarding and training processes for the restaurant. This leader must have the ability to develop people, a passion for excellence in processes and systems, grit, and be authentically themselves. Over time, growth with Chick-fil-A Fairview Heights could look like moving into an Executive Director role, multi-unit management, or even being trained and developed to pursue being an Owner/Operator yourself! Join this dynamic team and help lead Chick-fil-A Fairview Heights to be a top performer in one of the fastest-growing brands in the nation, Chick-fil-A!
POSITION KEY RESPONSIBILITIES
- Design and implement onboarding and training systems and processes
- Train, coach, and develop both new and existing members of our team while tracking progress; Set goals and help the team achieve them
- Implementing and updating changes to systems and processes in order to improve team efficiency and guest experience
- Ensure continuous execution of food safety standards and a commitment to excellence with guests
- Hold team members accountable to all Chick-fil-A standards, policies, and procedures; ensure proper coaching, and disciplinary actions when necessary
- Provide clear, kind, and consistent communication and feedback
- Think strategically for the business; collaborating, adjusting, and propelling the business to reach goals
- Be a source of encouragement and positivity for the team, acting as a cheerleader and celebrating wins big and small
- Engage with, challenge, and motivate the team to accomplish difficult and hard-to-reach goals while inspiring those around them to have fun and build life-impacting relationships with the team and guests
- Uphold a culture of striving for excellence
- Meet regularly with Leadership Team and the Owner/Operator for continued training and personal development, as well as to execute the overall vision and grow the overall success of the restaurant
- Uphold the Chick-fil-A standards and policies
COMPETENCIES/SKILLS/EDUCATION/EXPERIENCE NEEDED
- Have a “Food Safety First” Mindset
- Demonstrates servant-leadership mentality
- Proven leadership experience - have led and developed large teams (50+)
- Organized, detail-oriented with a strong sense of follow-through
- Results-oriented and able to work in a very fast-paced, high-stress environment
- High emotional Intelligence; Passion for people and delivering world-class service
- Systems thinker; innovator; problem-solver
- Effective communicator with the entire team
- Resourceful; has the ability to think and do
- High integrity and character
- Optimistic in adversity; a natural team cheerleader
- Sense of ownership; self-motivated with a willingness and eagerness to learn
- Takes initiative; driven and hard-working individual with a growth mindset
- Ability to keep composure under high pressure and make decisions quickly
- Desire to care for and develop others. Strong relationship builder.
- 5+ years of management experience with positive results to show
- Bachelor’s Degree preferred, Associates degree required
Work schedule
- Weekend availability
- Day shift
- Night shift
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) matching
- Referral program
- Employee discount
- Paid training
- Mileage reimbursement