About Chick-fil-A
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Job Description: Senior Director of Operations (SOD)
As a full-time Senior Director of Operations you will be paid $70K+ to play a vital role in building and maintaining the Chick-fil-A brand by developing and equipping our Team Members to deliver exceptional guest experiences. You’ll focus on operational excellence, vendor relations, performance assessment, and training efficiency, to drive continuous improvement.
Your key responsibilities include:
- Oversee the entire operation (front counter, drive-thru, kitchen, etc.) through effective coaching of staff
- Strategically create weekly schedules to maximize the guest experience and ensure profitability
- Review data to determine how the restaurant can improve the customer experience, drive sales, and increase profitability
- Ensuring compliance with company standards in all areas of operations, including production, preparation, guest relations, restaurant maintenance and repair, inventory management, team management, and financial accountability
- Track employee progression and identify opportunities for advancement
- Support leadership with development plans for high-performing Team Members
Who We’re Looking For
To thrive in this role, you are someone who is passionate about developing people and improving systems. You’re a strong communicator who can lead by example, provide constructive feedback, and motivate others to succeed. You enjoy working in a fast-paced environment while ensuring performance standards are consistently upheld.
Mandatory Requirements
- Must be able to lift up to 30 lbs overhead
- Able to work on your feet for long periods (6–10 hours)
- Reliable transportation
- Comfortable training and coaching in all restaurant environments, including drive-thru operations
Must Possess the Following Characteristics
- Leadership-Minded – takes initiative to guide and develop others
- Coaching-Oriented – enjoys giving feedback and seeing others grow
- Detail-Focused – ensures performance standards are followed with consistency
- Team-Builder – has a strong desire to see team members excel
- Reliable – consistently dependable and organized
Non-Negotiable A.C.E. Qualities:
- Attitude – Displays and maintains a positive attitude
- Care – Shows a high level of care for their quality of work and service to others
- Effort – Demonstrates incredible effort every day
Pay Range
$70K+ (based on experience and availability)
Benefits
- Sundays off
- Benefits package, including healthcare options
- Meal allowance ($9 per shift)
- Professional growth and development opportunities
- Flexible schedules (must have availability between 6:00am-10:00pm)
- 401(k) + matching
What We Want You to Know
We operate in a fast-paced, high-intensity restaurant environment focused on excellence in training, service, and food quality. We’re looking for a Senior Director who is organized, dependable, and passionate about developing others. You’ll be expected to uphold our standards of excellence to ensure every Team Member is fully equipped to provide exceptional guest experiences.
If this sounds like you, we’d love to hear from you!
Work schedule
- 10 hour shift
- Weekend availability
- Overtime
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) matching
- Employee discount