Join MyCHN as a Population Health Medical Assistant!

Are you passionate about improving patient outcomes beyond the exam room? Do you thrive in a quality‑driven, fast‑paced healthcare environment where your work directly impacts community health? If so, MyCHN wants YOU!

At MyCHN, a nonprofit Federally Qualified Health Center (FQHC) serving Greater Houston and the Gulf Coast with over 100 providers across 15+ locations, we are committed to closing care gaps and building healthier communities. As a Population Health Medical Assistant, you’ll play a vital role in advancing preventive care, quality performance, and patient experience—while growing your career in value‑based healthcare.

Your Responsibilities:

Inbound Clinical Calls & Patient Support

• Manage inbound clinical calls related to Annual Wellness Visits (AWVs), screenings, immunizations, and follow-up care
• Provide clear guidance to patients and escalate issues appropriately
• Deliver compassionate, professional patient support every interaction

Annual Wellness Visit (AWV) Quality Support

• Perform pre-screens for all scheduled AWVs to identify quality opportunities
• Complete detailed chart reviews post-AWV to ensure documentation accuracy
• Identify care gaps and initiate appropriate follow-up actions

Quality Measures & Care Gap Focus

• Review and address key quality measures, including:
• Mammogram screenings
• Colorectal cancer screenings
• Immunization status
• Oral health screenings
• Other assigned quality initiatives
• Support workflows to ensure accurate quality reporting and performance results

Patient Outreach & Experience

• Conduct post-AWV follow-up calls to:
• Gather patient experience feedback
• Reinforce outstanding care gaps
• Confirm understanding of next steps
• Educate patients on collecting and returning colorectal cancer self-collection kits

Reporting & Administrative Support

• Document patient interactions, chart reviews, and outreach activities in the EHR
• Track quality gaps and outcomes using Excel or reporting tools
• Participate in virtual weekend rotation coverage to support population health operations

What You’ll Need:

Required Qualifications

• High School Diploma or GED
• Certified Medical Assistant (CMA) – REQUIRED
• Minimum 3 years of clinical experience with an operational focus on quality or population health

Preferred Qualifications

• LVN or degree in Healthcare Management or related field
• Experience with Value‑Based Care, quality metrics, or ACO environments
• Hands-on experience supporting performance improvement initiatives

Skills & Abilities

• Strong phone presence and patient communication skills
• Experience with chart review and quality metric identification
• Highly organized with excellent attention to detail
• Comfortable in a task-driven, metric-focused environment
• Basic to intermediate Excel and reporting skills
• Ability to communicate effectively with groups of 10+ people
• Proven ability to track daily objectives and present results to leadership
• Independent, self-driven, and team-oriented

Why You’ll Love Working With MyCHN:

• 100% Paid Employee Health & Dental Insurance premium
• 401(k) with 4% Employer Match
• Generous Paid Time Off, including Birthday Leave
• $200 Annual Continuing Education Stipend
• Career Growth Opportunities in Population Health & Value-Based Care
• Flexible Schedules
• Make a Real Impact in Underserved Communities

Ready to help close care gaps and transform community health?

Apply today and become a vital part of MyCHN’s Population Health team!

Work schedule

• 8 hour shift
• Monday to Friday
• Weekend availability

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• 401(k) matching
• Referral program
• Employee discount
• Pet rider program
• Mileage reimbursement
• Other
• Paid training