Front of House Team Leader (Front of House Shift Leader)
Job Title: Front of House Team Leader
Location: Pembroke Pines, FL
Company: Chick-fil-A Pines and 160th
Job Type: Full-Time, 3 day work week
Job Summary:
Chick-fil-A Pines and 160th is seeking an enthusiastic Front of House Team Leader to help oversee and enhance the guest service and dining experience during designated shifts. As a Front of House Team Leader, you will play a key role in ensuring exceptional customer service, order accuracy, and overall front-of-house efficiency.
Key Responsibilities:
1. Guest Service:
- Lead and inspire the front-of-house team to provide outstanding customer service, ensuring guests have a positive dining experience.
- Address guest concerns or issues promptly and professionally.
2. Team Supervision and Training:
- Assist in training, coaching, and mentoring front-of-house staff to deliver top-notch service.
- Coordinate staff scheduling to ensure adequate coverage during peak hours.
3. Order Accuracy and Efficiency:
- Collaborate with the kitchen team to ensure accurate and efficient order preparation and delivery.
- Implement strategies to reduce wait times, enhance throughput, and streamline the ordering process.
4. Quality Assurance and Cleanliness:
- Oversee the cleanliness and organization of the dining area, service stations, and drive-thru.
- Perform regular quality checks to maintain Chick-fil-A's high service and cleanliness standards.
5. Shift Coordination:
- Coordinate with Back of House Team Leaders and other team members to ensure a harmonious and efficient operation.
- Troubleshoot and resolve any operational issues that may arise during the shift.
6. Guest Feedback:
- Gather and respond to guest feedback to make real-time improvements in service and operations.
Qualifications:
- Previous experience in front-of-house or customer service roles is preferred.
- Strong leadership skills with the ability to motivate and guide a team.
- Exceptional interpersonal and communication skills.
- Ability to thrive in a fast-paced, high-pressure environment.
Benefits:
- 3 day work week
- Closed Sundays
- Competitive salary and performance-based incentives.
- Opportunities for professional development and advancement within Chick-fil-A.
- Free meals while working
- Free Financial Peace University
- Scholarship Opportunities
If you are passionate about delivering exceptional customer service and leading a dynamic front-of-house team, we invite you to apply for the Front of House Shift Leader position at Chick-fil-A Pines and 160th. Join us in our mission to provide unforgettable guest experiences.
Work schedule
- 12 hour shift
Benefits
- Health insurance
- Dental insurance
- Vision insurance