Overview:
- Generate, steward, and grow catering sales and events for Chick-fil-A Colonial Heights
- Ensure world-class customer service and satisfaction
- Coordinate with operational teams to execute successful events
- Contribute to the growth and success of the business
- Aligns with store goals, vision, mission and values to act as a brand ambassador with every interaction
Key Responsibilities:
- Develop and implement sales strategies to drive catering business
- Build and maintain relationships with guests and vendors
- Coordinate and oversee all aspects of catering and events
- Ensure timely and accurate communication with guests
- Manage and develop catering team and provide leadership and guidance
Requirements:
- Associate degree or equivalent experience in a related field preferred
- Prior experience in catering sales and event management a plus
- Strong organizational and multitasking skills
- Excellent communication and interpersonal skills
- Ability to work flexible hours, including Saturdays
- CHARACTER – demonstrates a commitment to personally operating with integrity, treating others with honor, dignity & respect
- CHEMISTRY – aligns with the vision and CORE values of the Operator and organization
- COMPETENCY - displays a working knowledge and proficiency in all area tasks
- ServSafe Certified
Operational Responsibilities
- Oversee To Be Collected System start to finish to ensure no bad debt expense
- Oversee TMS Bag tracking system to ensure stewardship of catering equipment
- Oversee receiving and entering of catering orders into the POS system
- Work alongside Operational Leads and Directors to develop and sustain strong systems
- Arrange drivers to take upcoming deliveries and communicate plans to operational team
- Maintain cleanliness and organization of catering supplies. Including but not limited to: catering stainless table in kitchen, ensuring catering supplies are not stored in dining room, etc.
- Maintain catering@cfacolonialheights.com email address
- Monitor and Respond to Catering phone line
- Work with Catering Leads to set and achieve catering sales goals
- Recruit and train team members for special catering events and deliveries
- Own guest recovery for catering orders
- Work alongside operational directors to coordinate additional operational help for large catering orders
- Maintain tax exempt forms for organizations
- Assist Chick-fil-A Colonial Heights store operations when needed
- Maintain inventory for catering supplies inform Kitchen Director of ordering needs
- Ensure all catering are delivered on time, accurate and with a level of world class service
- Ensure all catering orders are executed with the highest commitment to food safety
Measurements:
• Food Cost: less that 1% Gap
• Food Safety Score: 1 (Elite Rating)
• CEM Taste: 75%
• CEM ACE: 75%
• Catering Sales Growth: + 10%
Work schedule
- Weekend availability
- 8 hour shift
- 10 hour shift
Supplemental pay
- Bonus pay
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) matching
- Employee discount
- Paid training
- Mileage reimbursement
- Other