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Hospitality Director

Chick-fil-A Urgent Opportunity: Immediate Opening for a Highly Skilled Hospitality Director


Are you passionate about leading a dynamic team in a fun, loving environment where your efforts truly make a difference? Do you thrive in a role that values integrity, innovation, and servant leadership? If yes, then this exciting Hospitality Director position at Chick-fil-A is perfect for you!


Working at Chick-fil-A® means more than just a job – it’s a chance to grow your leadership skills while contributing to a positive, people-focused workplace. Join us to enjoy excellent benefits, including paid time off, health insurance, 401k matching, and employee discounts, all while developing professionally in a supportive environment.


Key Responsibilities

  • Collaborate with the Executive Team and Operator to build and maintain our Hospitality Promise
  • Lead and coach Front of Home (FOH) Shift Supervisors and team members
  • Partner with Training Director to implement training and new product rollouts
  • Set and visually share team goals, celebrating wins regularly
  • Monitor FOH labor, staffing, and daily hospitality quality standards
  • Oversee hospitality equipment, facilities, and cash flow management
  • Lead hospitality project teams and hold regular 1-on-1 meetings with supervisors
  • Respond to customer feedback and maintain excellent communication within the team
  • Own cash management system

Required Skills & Attributes

  • Character: Operate with integrity, honor, and respect
  • Chemistry: Align with Chick-fil-A’s vision and core values
  • Competency: Proficient in all hospitality roles with strong leadership ability
  • Innovation & Strategic Thinking: Ability to innovate and think strategically
  • Results Oriented: Proven success in driving and achieving goals
  • Communication: Effective communicator who shares ideas and feedback positively
  • Serve Safe Certified: Knowledge of food safety procedures
  • Servant Leadership: Commitment to leading by serving others

Benefits & Work Schedule

  • Full-time position with flexible shifts including day, night, weekends, holidays, and overtime
  • Comprehensive benefits: paid time off, health, dental, vision, and life insurance
  • 401k matching and bonus pay opportunities
  • Paid training and employee discounts to enhance your Chick-fil-A experience
  • On-site work in a vibrant, team-oriented atmosphere



Location: Colonial Heights


Ready to join a motivated, enthusiastic team and take your hospitality leadership to the next level? Apply now to become a valued member of the Chick-fil-A family!

Work schedule

  • 8 hour shift
  • 10 hour shift
  • Weekend availability
  • Monday to Friday
  • Holidays
  • Overtime
  • Day shift
  • Night shift

Supplemental pay

  • Bonus pay
  • Other

Benefits

  • Paid time off
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • 401(k) matching
  • Paid training
  • Employee discount

Chick-fil-A - Colonial Heights

661 Southpark Blvd, Colonial Heights, VA, 23834
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This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.