GENERAL SUMMARY

The Center Assistant is responsible for leading the day-to-day administrative tasks in the Center such as phone reception, word processing, data entry, filing, market research, and other administrative tasks.  The Center Assistant provides a positive first impression for potential and existing customers,  fields calls from customers, schedules appointments, and coordinates community and school marketing events.

ESSENTIAL JOB FUNCTIONS

●   Leads day-to-day administrative tasks such as timely and high quality phone reception, word processing, data entry, filing, and other administrative tasks

●   Greets and assists students, parents, and potential customers according to Sylvan standards

●   Fields inquiry calls from potential customers; Fields calls from current families

●   Schedules assessments, tours and conferences according to Sylvan Standards; Manages scheduling changes of current families

●   Assists Center Directors and Directors of Education with preparing materials for parent conferences, assessments, tours, and other customer appointments

●   Assists Center Directors with other day-to-day tasks of running the Center such as managing billing, collecting payments, and maintaining Center supplies

●   Assists Center Directors with maintaining the professional appearance of the Center according to Sylvan standards

●   Supports standards and procedures to ensure student safety and well-being

●   May assist teachers with preparation for instruction; Gathers and prepares materials as appropriate

KNOWLEDGE REQUIRED

●   Associates or four year degree preferred, but not required

●   A minimum of three years of customer service experience; Retail sales experience and/or experience in an educational setting preferred

●   Experience using full suite of Microsoft Office applications, Google Drive, and other standard business applications

●   Knowledge of general office equipment such as copiers, printers, and office phones

SKILLS AND ABILITIES REQUIRED

●   Strong customer service, interpersonal and communication skills

●   Strong word processing, data entry, and other administrative skills

●   Proven ability to effectively use consultative sales skills when serving customers

●   Proven ability to communicate effectively in writing; Ability to proofread and edit copy

●   Strong organizational skills; Proven ability to manage multiple tasks and be flexible

●   Ability to occasionally lift and/or move up to ten pounds

●   Bilingual preferred but not required

●   Evening and weekend hours required