Project Manager

Now Hiring!

ServiceMaster Restore® is seeking a Project Manager.

Location: ServiceMaster - 35 Bush Ave, Port Chester, NY 10573, USA

Fast Interview and Hiring Process.

Requirements

• High school graduate or equivalent, college degree preferred.
• Strong knowledge of insurance restoration and or construction industry
• Valid Drivers’ License and satisfactory driving record
• Able to work independently or work with/lead a team
• Exhibit professionalism, maturity, and the willingness to serve the customer
• Experience managing teams of 2 or more
• Experience with entering data using a tablet or mobile phone
• Strong verbal and written and communication skills
• Strong problem solving and customer service skills
• Must be able to prioritize activities and meet deadlines
• Working on-call schedule is required

Certifications preferred:

• ASD – Applied Structural Drying Technician
• FSRT – Fire & Smoke Restoration Technician
• OCT – Odor Control Technician
• WRT – Water Damage Restoration Technician
• AMRT - Applied Microbial Remediation Technician

Job Description

Project Managers lead our field production activities, making decisions that impact the assignment's success. They perform a variety of tasks; monitor and inspect tasks for commercial and residential restoration jobs to ensure completion of drying, demolition, and various restoration activities; prepare and review documentation to include notes, photos, and documents according to company policies and procedures; explain processes used to complete active jobs and next steps to resolution in person to customers; and supervise techs assigned to the job. You will need not only excellent technical skills but also the necessary customer service skills to work through difficult situations. You may assist the Estimator or will be responsible for creating estimates utilizing the program guidelines and IICRC standards. You must possess a fundamental understanding of construction, including a basic understanding of building materials, flooring, and other materials susceptible to damage from wind, water, fire, smoke, and other property damage causes. You will make a difference here. Your contributions will range from assisting clients in addressing their needs to fostering the growth and prosperity of our company.

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Completes assigned jobs according to company processes, maintains quality control within the budget of each job
• May perform daily monitoring on active residential and/or commercial jobs and communicates with customers.
• Maintains records of personnel and resources used on projects and communicates all billable events to others.
• May be responsible for creation of estimates in applicable software
• Inspect and scope jobs onsite-and works with Crew Chief/Lead Tech on scope of job
• Document / review loss with clear and descriptive job photos and upload into operating system/software
• Communicates conversations and key information on the job using the notes feature in required software
• Estimates using carrier audit standards and manages the estimate based on feedback from client and customer
• Explains drying process and next steps to resolution in person to customers using printed materials as a guide
• Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss
• May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
• May train new technicians or key operational team members

About the Employer

ServiceMaster Superior Cleaning & Restoration has built a solid reputation on restoring Vs replacing. Over 30 years of leadership under franchise owners Mike Vitti and Scott Fabrizio understand the importance of delivering an immediate response for customers seeking cleaning and remediation services. Our service areas include both Fairfield County CT and Westchester County NY.. Our brand promise states whether our franchise service is a water, smoke or fire emergency or is large or small, we will do everything humanly possible to restore people’s lives, homes, and businesses too normal. While we know doing the best technical job is expected, our management and service team understands the emotional needs of those involved and for each service call we deliver a remarkable customer service experience. We assure both our commercial and residential customers that our response services are completed efficiently but most importantly effectively.

Work schedule

• Monday to Friday
• On call
• 8 hour shift
• Weekend availability
• Overtime

Supplemental pay

• Supplemental income
• Bonus pay

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Paid time off
• Paid training
• 401(k)