Team Member

Reports to: Restaurant General Manager

Team Member is responsible and accountable for providing guests with exceptional service, preparing and packaging food with care, engaging with guests, co-workers, and managers in a respectful, proactive, and solutions-oriented manner. Ensures cleanliness of all aspects of the restaurant. Complies with the policies, procedures, and regulatory requirements.  

What You’ll Do: The Team Member will work productively in a fast-paced environment, maintain a fast speed of service, interact with Guests, work closely with other Team Members to complete tasks, follow all safety and security procedures, and conduct other duties assigned by the Restaurant Management Team.

PEOPLE:     

• Greets guests with smile and provides service that invites interaction with our guest.
• Ability to interact in a positive and professional manner with guests and coworkers.       
• Anticipates and exceeds guests’ expectations and needs.       
• Suggests appropriate flavor combinations and menu complements to enhance the quality of the guest experience.    
• Work together with other Teammates to prepare items on the menu while following cooking instructions, safety procedures, and sanitary requirements.  
• Engages guests in dining room through “Table Touch”.    
• Handle Guests’ concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy.  
• Is empowered to make it right for the guest.
• Maintain a neat and tidy appearance by wearing a uniform and adhering to the company’s Uniform Policy.

PROCESS:  

• Rings orders accurately by using the point-of-sale system.      
• Receives cash and credit card payments and issues receipts or change due to guest.     
• Prepares and packages food and drink products.     
• Responsible for always maintaining the cleanliness of the restaurant, interior and exterior.    
• Frequently cleans the service line, restrooms, equipment, and dining area. 
• Assist in maintaining overall restaurant cleanliness.   
• Replenishes food in serving stations and holding areas appropriately.    
• Resolves customer complaints using “BLAST” (Believe, Listen, Apologize, Satisfy & Add Value, Thank).  
• Maintain health and safety standards in work area.   
• Unloads and stocks inventory items as needed.    
• Willingness to learn all areas of restaurant operations & work multiple stations. 

PROFIT:   

• Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize Restaurant costs and effectively uses all products, supplies, and equipment facilities.     
• Accountable for overages and shortages, accuracy, and security.
• Addresses guest needs and concerns as they relate to cash handling and order preparation.    
• Making recommendations for improvement.   
• Never walk past a problem.

What Will Make You Successful: 

• Current student or high school diploma/GED preferred.    
• Must be at least sixteen (16) years of age.  
• Must be available and willing to work a variety of days/times including weekends, evenings, and holidays.

People Skills:

• Keeping it real and being yourself.
• Having a positive attitude and a genuine desire to make others happy and serve one another.
• Take pride in what you do and take personal accountability. 
• Treating others with respect and care and be welcoming to new team members. Communicating effectively. 
• Be self-motivated and action oriented. 
• Hold each other accountable.
• Be curious.

Non-Negotiables:

• Prompt and regular attendance on assigned shifts.
• Be dependable and reliable.
• Follows uniform and grooming standards and policies.

Physical Requirements: Lift, move, carry, and stack cartons up to 50 pounds from various heights to/from shelves.  Stand for long periods of time. Frequently squat or stoop to reach items on low shelves or off the floor. Routinely reach overhead, forward, and underneath shelves, counter, tables, and kitchen equipment. Requires frequent motions of bending, wiping, sweeping, and mopping. Frequent exposure to fluctuating temperatures in areas such as cooler, freezer, and cooking sections of the restaurant. Hazards include, but not limited to, slipping, tripping, burns, cuts, abrasions, and falls.

Reasonable Accommodations: May be made to enable individuals with disabilities to perform the essential functions.

What You Can Expect from Us:

• Competitive salary and benefits
• Flexible environment
• Authentic, values-based leadership

About Rackson Restaurants:

Rackson Restaurants is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be a part of our all-star team!

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