Assistant Director of Operations
2026
Vision: This Operations Director team is focused on execution and performance. They will be responsible for helping the business win by creating and maintaining high-level systems that run the business.
Leadership Expectations:
- Approximately 32-34 hours on the floor supporting the shift leader and developing relationships with the team/coaching
- Approximately 6-8 hours of office time as needed
- Available to work Saturdays
- Work 2 nights a week until 9 pm
- Preferred working hours are between 8 am and 11 pm
- Availability to assist with emergencies when necessary
- Regularly develops healthy relationships with the team and leaders to build trust
- Overall understanding of business operations
- Business acumen and understanding to make appropriate decisions
- Ability to collaborate on a team to accomplish goals
- Deep understanding of the FOH operations, systems, and processes that make the business run
Responsibilities:
- Drive-through process systems and shift performance
- FOH manager team | partnership with FOH Director
- FOH Cleanliness
- Money Management Systems
- Ordering money
- Loomis pick-ups and drop-offs
- Spreadsheets for the change fund and register
- FOH food safety
- Create systems that improve shift performance and the guest experience
- Maintain systems that are key to shift performance and the guest experience
- Utilize the manager checklist to improve shift operations and tasks
- Opening and closing processes
- Drive-thru process and systems
- Front counter cleanliness
- Create alignment and clarity with customer success teams on systems that drive the customer experience
- Create alignment and clarity with the Talent team to ensure team members are being trained to deliver a great customer experience
- Maintain budget areas assigned to the Ops team
Shared Responsibilities:
- Communicate effectively, share ideas, & take a positive approach to all situations
- Create and teach a positive culture that aligns with the cultural commitment
- Hold shift leaders and team members accountable for all policy standards, such as timeliness, grooming, cell phones, and uniforms.
- Provide both formal and informal feedback to the team and leaders on an ongoing basis
- Ensure we are executing proper procedures in order taking, hospitality behaviors, speed, and accuracy, and provide ongoing feedback to leaders
- Protect the customer experience by ensuring packaging, food presentation, and quality meet or exceed Chick-fil-A standards
- Ensure the Manager's operating checklist is completed daily
Success Measurements:
- Ownership of:
- Speed of Service Metrics
- Drive Thru Transaction Metrics
Leadership Package :
- Base Hourly Rate 25$
- 80 Hours of accrued PT0
- 48 hrs of accrued sick time
- Health Care stipend 500$ per month
- 75$ quarterly uniform stipend for Executive attire
- A store computer will be provided for the responsibilities
Work schedule
- 8 hour shift
- Weekend availability
Supplemental pay
- Other
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Life insurance
- 401(k)
- 401(k) matching
- Employee discount