Employment Function
Henri’s Bakery & Deli is searching for a Customer Service Lead who will focus on:
- Delighting every customer that contacts Henri’s Bakery & Deli
- Helping new and existing customers through the order process
- Help improve our overall customer service processes
Position Summary
Henri’s Bakery and Deli has been an Atlanta institution for over 90 years. The Company has tremendous opportunity for growth through a dedicated focus on customer satisfaction. We need a driven and motivated professional with proven customer service experience who can help bring our business to the next level.
Core Responsibilities
- Field incoming customer inquiries via phone, email, website and social media.
- Delight each and every customer through providing relevant and valuable information and answering all customer inquiries.
- Being laser focused on the needs of the customer, doing everything possible to ensure they are getting what they desire.
- Work with front of the house and back of the house staff to coordinate orders and ensure we can deliver to or above customer expectations
- Help support front and back of the house operations, jumping in to help when needed to help service our on-site customers. This can involve assisting in the bakery and deli areas as well as preparing catering orders.
- Becoming an expert on our bakery and specialty bakery items, helping internal and external customers get the information needed.
- Work with leadership to make suggestions and improve our overall ability to provide an extraordinary guest experience.
- Ensure all guest inquires are responded to in a timely manner (same day)
- Help provide training to other staff that are responsible for order intake and customer service
Qualifications/Skills Required
- 3+ years of experience in a customer-facing role
- 2+ years of experience providing customer service via phone in a call center environment preferred.
- Possess a customer-focused mindset at all times
- Ability to work in fast-paced high-volume environment
- Ability to work most weekends and holidays when required.
- Experience making improvements and or managing phone systems is a plus
Working Environment Conditions
This position will be based in our Upper Westside Bakery and Commissary location. The position will spend the majority of its time at a office / desk environment on a computer and phone. This position will also spend time in our bakery and deli performing customer-facing duties.
Supplemental pay
- Tips
Benefits
- Flexible schedule
- Paid time off
- 401(k) matching
- Referral program
- Employee discount
- Paid training