Job Purpose or Summary:
In alignment with company mission, vision and values, the RN Care Manager partners with Operations to coordinate and manage service delivery to clients, optimizing their functioning, independence, and overall well-being.
Essential Duties & Responsibilities:
- Uses professional care management skills to independently assess and re-assess client status, including physical and mental health, social resources, environmental safety, economic resources, and functional ability.
- Drafts, implements and revises the client Plan of Care, to ensure appropriateness, effectiveness, efficiency, and client satisfaction.
- Transport clients (in the teammate’s personal vehicle), as needed, within the work conducted to implement the client’s plan of care.
- Collaborates with families, guarantors and other service providers to facilitate care coordination and information sharing within HIPAA and other regulatory guidelines.
- Maintains required documentation and utilizes effective communication to facilitate continuity of care.
- Provides supportive communication to and conflict resolution with clients and family members; serves as an advocate for the well-being of the client.
- Makes referrals to appropriate community agencies such as crisis intervention, legal advocacy, and counseling agencies for medical, mental, physical, financial, legal, and social needs.
- Communicates elevated care issues with appropriate internal professionals, including Area Director.
- Extends client expected length of stay (ELOS) through the delivery of exceptional care management services and consistently exceeding client expectations.
- Works closely with the team member(s) who interviews, matches, trains, and supervises in- home staff to ensure client needs are met, when client requires caregiving services. May be required to assist in similar tasks depending upon client situation.
- Performs all responsibilities in accordance with professional codes of ethics, Arosa policies and procedures, and applicable state and federal regulations.
- Maintains productivity targets, based on company guidelines set for weekly care management revenue goals.
- Serves as Care Manager on call, receiving calls evenings and weekends during on call rotation.
- Attend, and as requested/required, provide education to others during weekly peer supervision, monthly Care Management meetings, and/or caregiver training events.
- Collaborates with community organizations to promote awareness and understanding of elder care issues.
- Participates in Arosa and office committees, programs, initiatives, and meetings as needed/requested.
- Ensures documentation of negative TB testing is on file within seven days of hire and every two (2) years’ thereafter.
- Other duties as assigned.
Supervisory Responsibilities
• May supervise in-home teammates, including safety monitoring, performance management, training and all other supervision.
Knowledge and Skill Requirements:
- Educational Minimum Requirement: an Associate Degree in nursing; Preferred candidate: Bachelor’s or Master’s Degree in Nursing.
- Acceptable candidate: Associate’s, Bachelor’s, or Master’s degree in Nursing. Must be a Registered Nurse (RN) in the state for which they are applying for the position.
- A minimum of two (2) years’ experience in geriatrics, home care, home health, and/or care management required; other professional experience may substitute.
- Ability to interface effectively and professionally with client committee, including family, physicians, attorneys, etc.
- Ability to work in a team environment required.
- Excellent written and verbal communication skills required.
- PC literacy required.
- Valid driver’s license and proof of current auto insurance required.
Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to travel in an automobile.
- Ability to work beyond standard office hours and to be available for evenings and weekends.
- Demonstrates sufficient strength, endurance and flexibility to perform job responsibilities.
- May require extended periods of standing or sitting.
- Ability to utilize standard office equipment and technology.
The information outlined in this document is intended to present the key duties and requirements necessary to achieve job results and is not a comprehensive list of all duties, responsibilities, or qualifications. The essential duties and responsibilities have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change, or rescind the functions of this position at any time and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.