Job Purpose or Summary:
In alignment with company mission, vision and values, the Care Manager Associate provides professional caregiver supervision and support which enhances efficiencies and improves client satisfaction and retention. In addition, the Care Manager Associate may provide billable care management services as delegated and supervised by a Care Manager (less than 30% of his/her time).
Essential Duties & Responsibilities:
- Performs initial Caregiving Assessment gathering pertinent client information and creating Caregiving Plan document.
- Conducts home visits to supervise and support caregivers.
- Instructs caregivers to deliver services per Caregiving Plan.
- Supervises caregivers, including counseling, coaching and evaluating performance.
- Communicates with Care Manager and Internal Resources Group about caregiver and/or client issues, concerns or needs.
- Performs new caregiver introduction and orientation at the start of assignment.
- Ensures caregivers perform work safely and within the scope of their position, informing Area Lead of any issues.
- Documents and updates activity in multiple systems in compliance with company protocols.
- Performs on-call services to ensure 24 hour availability for concerns after business hours.
- Performs care management tasks as delegated and supervised by Care Manager.
- Performs all responsibilities in accordance with professional codes of ethics, Arosa
- policies and procedures and applicable local, state and federal laws and regulations.
- Ensures documentation of negative TB testing is on file for all caregivers, within seven days of hire and every 2 years thereafter.
- Provides general office support as needed.
- Performs other duties as assigned and consistent with the general nature of this exempt employee job description.
Supervisory Responsibilities
- Care Manager Associate provides direct supervision and support for caregivers that are matched with active clients. He/she has the authority to assign / remove caregivers from assignment.
Knowledge and Skill Requirements:
1-2 years of experience in a home care or elder care environment preferred.
Supervisory experience preferred.
LVN or bachelor’s degree in social work level of education preferred.
PC literacy required.
Ability to work in a team environment required.
Excellent written and verbal communication skills required.
Valid driver’s license (state of residence) and proof of current auto insurance required.
Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to travel in an automobile.
Ability to work beyond standard office hours and to be available for evenings and weekends.
- Demonstrates sufficient strength, endurance and flexibility to perform job responsibilities.
- May require extended periods of standing or sitting.
- Ability to utilize standard office equipment and technology.
The information outlined in this document is intended to present the key duties and requirements necessary to achieve job results and is not a comprehensive list of all duties, responsibilities, or qualifications. The essential duties and responsibilities have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change, or rescind the functions of this position at any time and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.