Job Responsibilities:
- Answer calls from prospective customers who need supportive care
- Help guide and educate customers about their best care options
- Understand the caller’s concerns and gather care requirements
- Promote the value of geriatric care management services
- Provide additional recommendations and resources as needed
- Follow-up and document email and phone conversations
- Input client information into a CRM system
- Schedule care managers for client assessments
- Proactively work to ensure conversion of all customers
- Provide an optimal level of customer support and service
Competencies / Skills Required:
- Computer Skills – Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly and is able to work with multiple computer systems in a fast-paced environment.
- Listening Skills - Listens attentively and actively, asks clarifying questions and manage distractions and interruptions.
- Empathy - Ability to understand and respect various perspectives.Â
- Dependability – Works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and quickly responds to time-sensitive situations.
Qualifications:
- Prior care management, nursing, social work, mental health or geriatric experience (minimum 12 months)
- Bachelor’s degree or credentials in related field of study
- Able to meet minimum department standards within a specified period of time.
- PC experience with knowledge of G suite, which includes the ability to navigate and learn new and varied computer system applications
- Available to work Mon-Fri during normal work hours
- Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner.
Supplemental pay
- Bonus pay
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- 401(k) matching
- Mileage reimbursement