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Shift Leader

Full-time
Rate of pay$17 - 20 per hour

About Us

At Chick-fil-A, we believe in more than just serving food—we believe in serving people. As a team, we strive to uphold our values of honor, dignity, and respect in a family-friendly, fast-paced environment. We're currently hiring Shift Leaders who are passionate about leadership, customer service, and helping others grow. Join us and be a part of a purpose-driven company that values excellence and community.


Position Overview

The Shift Leader is responsible for managing and supporting restaurant operations during assigned shifts. You will play a key role in maintaining operational excellence, ensuring customer satisfaction, and developing team members through example and leadership. Ideal candidates will have prior restaurant management or leadership experience and a strong focus on delivering consistent, high-quality service.


Key Responsibilities

  • Oversee daily operations during assigned shifts, ensuring a smooth and efficient service
  • Lead by example to deliver exceptional guest experiences
  • Provide on-the-job coaching, training, and motivation to team members
  • Ensure compliance with food safety, cleanliness, and brand standards
  • Communicate effectively with other Shift Leaders, Team Leaders, and the Operator
  • Monitor and assist with inventory, labor, and food cost management
  • Help maintain a positive, team-oriented work culture


Required Qualifications

  • Must be at least 18 years old
  • High school diploma or GED required
  • Minimum 1 year of leadership or restaurant management experience
  • Strong communication skills (verbal and written)
  • Excellent customer service and interpersonal skills
  • Must be team-oriented and able to lead by example
  • Able to work flexible hours, including Saturdays
  • Reliable transportation required
  • Must be authorized to work in the United States
  • Able to stand and walk for extended periods of time


Preferred Qualifications

  • Quick-service restaurant (QSR) or hospitality experience
  • Bilingual (English/Spanish) is a plus
  • Familiarity with Chick-fil-A's values and service standards
  • Experience with basic POS systems and team scheduling tools


What We Offer

  • Competitive pay
  • Free meals during shifts
  • Leadership development and career growth opportunities
  • Positive, mission-driven work environment
  • Access to Chick-fil-A corporate training resources
  • Flexible time-off requests


“We should be about more than just selling chicken. We should be a part of our customers’ lives and the communities in which we serve.”

— S. Truett Cathy, Chick-fil-A Founder


Apply today to join a team where your leadership makes a difference!



Chick-fil-A - Naples Center

5825 Airport-Pulling Rd, Naples, FL, 34109
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This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.