Who We Are
At Serve Give Joy LLC, dba, Chick-fil-A in Manteca, California, we believe that everyone can impact others for good. Our goal is to create an environment that inspires, challenges, and supports each person in reaching their highest level of potential, both personally and professionally.
Guided by our Purpose—to honor God in everything we do, develop servant leaders, pursue excellence and grow, so that our community is transformed—we strive to make a lasting impact that goes far beyond the walls of our restaurants.
Our Vision, “Courageous Care. Moments Igniting Movements.”, reminds us that small, intentional acts of care can spark extraordinary transformation. We believe in courageously leading with compassion, creating meaningful moments that ripple through our teams, our customers, and broader community.
We are anchored in our Core Values, which define how we serve, lead, and treat one another:
Ownership – We take accountability for our actions and results.
Generosity – We recognize that everything we have is a gift, entrusted to us to serve others.
Consistency – We lead with integrity, honesty, loyalty, and respect - no matter the circumstance.
Care – We are committed to building an encouraging, supportive, and inclusive environment where everyone belongs.
Joy – We choose positivity, laughter, and hospitality in every interaction, making each day brighter for those we serve.
At Chick-fil-A Manteca, we don’t just create jobs, we build careers and develop servant leaders who make a difference. If you are looking to grow in excellence, lead with purpose, and be part of something that intentionally impacts lives, you belong here.
Role Overview:
A Front of House Team Member at Chick-fil-A is fundamental to delivering outstanding customer service by managing the front counter, taking orders, and processing transactions with efficiency and friendliness. Their role involves creating a welcoming atmosphere for guests, addressing inquiries, and ensuring that the overall dining and drive-thru experiences align with Chick-fil-A's commitment to genuine hospitality. Whether at the drive-thru or inside the restaurant, front-of-house team members play a crucial part in upholding the positive reputation and values of Chick-fil-A.
Key Responsibilities:
Talent/Leadership
- Foster a positive and collaborative team environment.
- Ensure adherence to Chick-fil-A's high-quality standards in food preparation.
- Monitor and maintain cleanliness and hygiene in the front of the house.
- Collaborate with leadership to optimize inventory processes.
- Schedule and coordinate tasks to maintain an efficient workflow, especially during peak hours.
- Encourage and support professional growth and development.
- Address issues promptly and facilitate open communication.
- Encourage a culture of continuous improvement and innovation.
- Implement and communicate changes to enhance efficiency and quality.
Customer Experience
- Greet customers warmly and assist them in placing orders accurately.
- Provide information about menu items and promotions to enhance the customer's decision-making process.
- Collaborate with Back of House staff to ensure accurate and complete orders, reducing errors and enhancing customer satisfaction.
- Efficiently handle transactions at the cash register, ensuring accuracy and providing a smooth payment experience.
- Provide prompt and friendly service to customers using the drive-thru, including accurate order processing and timely delivery.
- Keep the dining area clean, organized, and well-stocked to create a pleasant environment for customers.
- Address and resolve customer concerns promptly and professionally, seeking assistance from management when needed.
- Manage customer traffic during busy periods, guiding them to the appropriate service points and maintaining an organized flow.
- Encourage customers to explore promotions, upsell when appropriate, and inform them of any special offers or new menu items.
Sales & Brand Growth
- Adherence to Chick-fil-A's brand standards ensures a consistent and recognizable experience for customers, contributing to brand trust and growth.
- Streamlining Front of House operations leads to increased efficiency, potentially allowing for quicker service and higher customer turnover, positively impacting sales.
- Be receptive to customer feedback and relay relevant information to the management team.
Financial Stewardship
- Implement effective inventory management practices to minimize waste, control costs, and ensure optimal stock levels, aligning with financial objectives.
- Minimize food and resource wastage by implementing strategies to reduce spoilage and manage inventory effectively.
- Ensure proper maintenance of equipment to prevent costly repairs or replacements, promoting long-term financial sustainability.
- Identify opportunities for process improvement that can lead to cost savings without compromising the quality of products or services.
- Collaborate with management to understand financial goals and contribute insights on how Front of House operations can support those objectives.
Desired Skills and Experience:
- Friendly and positive demeanor.
- Effective communication.
- Collaboration with colleagues to achieve common goals.
- Ability to handle a fast-paced and dynamic work environment.
- Flexibility to adapt to changing tasks and responsibilities.
- Thoroughness in following Chick-fil-A's quality standards and procedures.
- Efficient task completion to contribute to a smooth workflow.
- Ability to prioritize tasks during peak hours.
- Quick thinking to address issues as they arise
- Consistency in attendance and punctuality.
- Reliability in completing assigned tasks accurately and on time.
- Knowledge of basic food preparation techniques.
- Commitment to upholding Chick-fil-A's core values.
Additional Qualifications:
- Able to work 25+ hours a week and various shifts per week
- Have reliable transportation
- Be authorized to work in the United States
- Must be able to lift up to 50 pounds and stand for up to 8 hours.
- Must commit to the highest Chick-fil-A customer service standards and our promise to guests: the highest quality meals served in a quick, friendly, and clean environment
- A hunger to learn quickly and grow
Benefits
- Competitive Pay
- Simple IRA - up to 3% match
- Scholarship Opportunities - $1,000-$25,000
- Flexible Scheduling
- Mental Health Support - Chaplain Care
- Meal Benefits - Every Shift
- Referral Programs
- Sundays Off - Always
- Medical/Dental Vision Benefits contribution eligible at Full-time
- Leadership Development Plans
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Referral program
- Flexible schedule