Back of House Shift Leader

Who We Are

At Serve Give Joy LLC, dba, Chick-fil-A in Manteca, California, we believe that everyone can impact others for good. Our goal is to create an environment that inspires, challenges, and supports each person in reaching their highest level of potential, both personally and professionally.

Guided by our Purpose—to honor God in everything we do, develop servant leaders, pursue excellence and grow, so that our community is transformed—we strive to make a lasting impact that goes far beyond the walls of our restaurants.

Our Vision, “Courageous Care. Moments Igniting Movements.”, reminds us that small, intentional acts of care can spark extraordinary transformation. We believe in courageously leading with compassion, creating meaningful moments that ripple through our teams, our customers, and broader community.

We are anchored in our Core Values, which define how we serve, lead, and treat one another:

Ownership – We take accountability for our actions and results.

Generosity – We recognize that everything we have is a gift, entrusted to us to serve others.

Consistency – We lead with integrity, honesty, loyalty, and respect - no matter the circumstance.

Care – We are committed to building an encouraging, supportive, and inclusive environment where everyone belongs.

Joy – We choose positivity, laughter, and hospitality in every interaction, making each day brighter for those we serve.

At Chick-fil-A Manteca, we don’t just create jobs, we build careers and develop servant leaders who make a difference. If you are looking to grow in excellence, lead with purpose, and be part of something that intentionally impacts lives, you belong here.

A Front of House Team Lead at Chick-fil-A holds a central role in orchestrating and enhancing the customer service experience. They are responsible for managing the front counter, dining room, and Drive-Thru. Since their focus is coordinating with the team, they oversee order processing, ensure the cleanliness and organization of the Front of House, and foster a positive atmosphere for guests. Through effective leadership and guidance, the Front of House Team Lead plays a key role in upholding Chick-fil-A's renowned commitment to excellence in customer service while maintaining a welcoming environment for both guests and the team!

Role Overview:

A Back of House Team Lead at Chick-fil-A holds a critical position overseeing the kitchen operations, focusing on the efficient preparation and presentation of top-notch food items. In addition to showcasing expertise, the Team Lead provides leadership to the kitchen staff, guiding them in adhering to Chick-fil-A's high standards for quality and safety. Responsibilities include coordinating tasks, managing the break schedule, and troubleshooting any kitchen-related issues. The Back of House Team Lead plays an instrumental role in fostering a positive and collaborative kitchen environment, contributing to the overall success and reputation of Chick-fil-A's Back of House operations!

Key Responsibilities:

Talent/Leadership

• Provide leadership and supervision to kitchen staff, ensuring a cohesive and efficient working environment.
• Delegate tasks effectively and coordinate workflow to meet operational demands.
• Evaluate the performance of kitchen staff, providing constructive feedback and recognizing achievements.
• Address any performance issues and work on improvement plans when necessary.
• Identify and nurture leadership potential within the kitchen team.
• Foster a culture of continuous learning and professional growth.
• Maintain open and effective communication channels with other Team Leads.
• Relay important information from leadership and ensure team members are informed about any changes or updates.
• Collaborate with leadership to optimize inventory levels and reduce waste.
• Implement effective solutions to maintain operational efficiency.
• Enforce safety and sanitation standards, ensuring all team members adhere to proper protocols.
• Uphold Chick-fil-A's high standards for food quality and presentation.
• Conduct quality checks to ensure consistency in menu items.
• Collaboration with the Front of House Team Leads to ensure seamless communication and coordination between kitchen and service areas.

Customer Experience

• Ensuring the consistent quality and presentation of food items to meet Chick-fil-A's standards.
• Coordinating with the Front of House team to optimize overall service efficiency and enhance the customer experience.
• Overseeing kitchen operations to minimize wait times and ensure efficiency
• Addressing customer inquiries or concerns related to food quality or service.
• Monitoring inventory levels to prevent stockouts and ensure menu availability.
• Supporting a well-trained and motivated kitchen staff to enhance overall customer satisfaction.
• Contributing to seamless coordination between Back of House and Front of House operations to provide a consistent and exceptional customer experience.

Sales & Brand Growth

• Adherence to Chick-fil-A's brand standards ensures a consistent and recognizable experience for guests, contributing to brand trust and growth.
• Streamlining Back of House operations leads to increased efficiency, potentially allowing for quicker service and higher guest turnover, positively impacting sales.

Financial Stewardship

• Implement effective inventory management practices to minimize waste, control costs, and ensure optimal stock levels, aligning with financial objectives.
• Minimize food and resource wastage by implementing strategies to reduce spoilage and manage inventory effectively.
• Ensure proper maintenance of kitchen equipment to prevent costly repairs or replacements, promoting long-term financial sustainability.
• Identify opportunities for process improvement that can lead to cost savings without compromising the quality of products or services.
• Collaborate with management to understand financial goals and contribute insights on how Back of House operations can support those objectives.

Desired Skills and Experience

• Strong leadership skills with a deep understanding of Chick-fil-A’s food preparation techniques and quality standards.
• Previous experience in a leadership role within a quick-service environment.
• Clear and effective communication, both with Front of House staff and other Team Leads.
• Strong problem-solving skills to address challenges and make quick, effective decisions.
• Efficient time management skills to oversee Back of House operations during peak hours.
• Commitment to enforcing safety and sanitation standards.
• Attention to detail to ensure the consistent quality and presentation of food items.
• Alignment with Chick-fil-A's values and commitment to maintaining high standards.
• Capability to empower and motivate others.

Additional Qualifications

• Able to work 30+ hours a week and various shifts per week
• Have reliable transportation
• Be authorized to work in the United States
• Must be able to lift up to 50 pounds and stand for up to 8 hours.
• A hunger to learn quickly and grow

Our Benefits Include:

• Competitive Pay
• Simple IRA - up to 3% match
• PTO - 5 days
• Scholarship Opportunities -$1,000-$25,000
• Flexible Scheduling
• Mental Health Support - Chaplain Care
• Meal Benefits - Every Shift
• Catering Discounts - 10% off
• Referral Programs
• Medical/Dental Vision Benefits contribution up to $350/month
• Higher-Level Leadership Development - Personal and Professional.

Work schedule

• Weekend availability
• Day shift
• Night shift

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Referral program
• Paid training