Who We Are
At Serve Give Joy LLC, dba, Chick-fil-A in Manteca, California, we believe that everyone can impact others for good. Our goal is to create an environment that inspires, challenges, and supports each person in reaching their highest level of potential, both personally and professionally.
Guided by our Purpose—to honor God in everything we do, develop servant leaders, pursue excellence and grow, so that our community is transformed—we strive to make a lasting impact that goes far beyond the walls of our restaurants.
Our Vision, “Courageous Care. Moments Igniting Movements.”, reminds us that small, intentional acts of care can spark extraordinary transformation. We believe in courageously leading with compassion, creating meaningful moments that ripple through our teams, our customers, and broader community.
We are anchored in our Core Values, which define how we serve, lead, and treat one another:
Ownership – We take accountability for our actions and results.
Generosity – We recognize that everything we have is a gift, entrusted to us to serve others.
Consistency – We lead with integrity, honesty, loyalty, and respect - no matter the circumstance.
Care – We are committed to building an encouraging, supportive, and inclusive environment where everyone belongs.
Joy – We choose positivity, laughter, and hospitality in every interaction, making each day brighter for those we serve.
At Chick-fil-A Manteca, we don’t just create jobs, we build careers and develop servant leaders who make a difference. If you are looking to grow in excellence, lead with purpose, and be part of something that intentionally impacts lives, you belong here.
Role Overview
The Front of House Director is a hands-on leader who sets the example and motivates the team by focusing on guest satisfaction across the Front Counter, Dining Room, and Drive-Thru. This role works closely with the General Manager, Kitchen Director, and Chief Human Resources Officer to make sure our business decisions reflect our vision and core values. The Director is responsible for the restaurant’s financial performance by managing labor, food costs, and profitability. In addition, you will have the opportunity to train and develop Team Members, ensuring that each guest's experience is consistent, efficient, and truly remarkable. They will also implement new policies and procedures that align with Chick-fil-A’s vision, fostering a culture of exceptional service and memorable guest experiences.
Key Responsibilities
Talent/Leadership
- Increase overall restaurant results, working cross-functionally with other department leaders through attending weekly meetings and setting high-level collaborative goals
- Manage, develop and oversee Front of House Team Members, Talent Coaches, Team Leaders, and Specialists
- Establish and consistently achieve exceptional customer experience scores
- Hold Front of House Team accountable to all policies, procedures, and quality standards
- Provide both formal and informal feedback to the Front of House Team
- Develop and schedule 30, 60 and 90-day reviews with new hires
- Effectively lead, mentor, and develop a high-functioning Front of House Leadership Team
- Apply corrective and disciplinary measures fairly and consistently
- Create training strategies on suggestive selling behaviors with Front of House Team Members, including new menu items
- Identify and develop candidates for Trainers and Team Leaders
- Participate in quarterly strategic planning sessions to ensure business alignment and execution
- Create and implement a personal and professional development plan to expand your leadership influence and capacity
- Strategically contribute to the leadership teams overall goal setting and execution of the business’s strategy
- Consistently reflect servant leadership in all actions, decisions, and communications within the business
Customer Experience
- Strategically plan and optimize Front Counter, Dining Room, and Drive-Thru operations to enhance efficiency and elevate the guest experience
- Full compliance with Chick-fil-A’s operational guidelines to ensure a consistent, remarkable experience
- Teach and execute proper procedures in order taking, hospitality behaviors, speed, and accuracy
- Inspire and lead the team to create remarkable guest experiences by consistently demonstrating and reinforcing the importance of hospitality
- Ensure all aspects of food presentation, quality, and packaging not only meet but exceed Chick-fil-A standards, delighting guests with every interaction
- Develop and apply systems that exceed standards for food safety and cleanliness
- Use digital tools to ensure consistency and quality of products and behaviors
Sales & Brand Growth
- Develop and introduce new policies, procedures, and technologies that align with Chick-fil-A’s vision and improve the guest experience through the Winning Hearts Everyday strategy
- Collaborate with other Directors and the General Manager to plan, execute, and measure campaigns and promotions
- Utilize all reports and tools available to strategically grow the business, including but not limited to guest experience, labor, productivity, food safety, food quality, mobile app utilization, etc.
- Promptly respond to guest concerns in alignment with brand communication standards and internal procedures
- Work with the leadership team on the execution and growth of catering and third-party delivery ordering
- Assist with restaurant, internal and external, events as needed
Financial Stewardship
- Ensure that all Team Members, Team Leaders, and members of Leadership maintain 100% compliance with all cash-handling policies and procedures
- Closely monitor any and all cash handling discrepancies in the Front of House to ensure the elimination of discrepancies and identify trends if required
- Manage and decrease food costs by conceptualizing, implementing, and adjusting related systems
- Build and plan the weekly labor schedule in order to strategically manage labor costs while maximizing productivity
- Manage labor to achieve, maintain, and improve labor and productivity goals via scheduling
- Collaborate with the Front of House Leadership team to ensure that all equipment and technology is updated and well-maintained
- Proactively lead all vendor communication
- Execute lean systems in all areas, encouraging continuous improvement
- Focus on growing the brand and sales, profitability, and guest experience
Required Skills and Experience
- Demonstrated history as an enthusiastic servant leader with a record of leadership development and business results
- Proven excellent organizational skills and attention to detail
- Proven track record of excellent time management skills and meeting deadlines
- Demonstrated ability to create systematic and scalable operations
- Demonstrated history of acting with integrity, professionalism, and confidentiality
- Proven track record of strong analytical and problem-solving skills
- Proven track record of excelling with systematic follow-through and auditing skills
- Excellent verbal and written communication skills and an ability to coach Team Members
Additional Qualifications
- Preferred bachelor’s degree in business administration or other similar discipline
- Passion for Chick-fil-A’s brand and a desire to grow with the business
- 2+ years of experience in a restaurant leadership or operations role, directly overseeing both financial results and business growth
- Must be able to lift up to 50 pounds and stand for up to 8 hours
- Ability to work in a fast-paced environment
- A positive, growth mindset
- Able to work full-time (45+ hours a week) and various shifts per week (nights and weekends are required), including minimally one opening and two closing shifts per week
- Have reliable transportation
- Be authorized to work in the United States
Benefits
- Competitive salary
- Meal benefits
- Flexible schedule
- Simple IRA
- Mental health support
- Medical, dental and vision insurance
- Catering discounts
- Development opportunities
- Discretionary bonus eligibility
- Education investment
- 2.5 weeks (100 hrs) of Paid Time Off
Work schedule
- 8 hour shift
- Weekend availability
- Night shift