General Manager

This is a story about growing up but never getting old. 

Since day-one when our founder, Jimmy, opened his first Jimmy John’s sandwich shop, we’ve had the determination and badassery to settle for nothing less than the best. We are in early every morning baking fresh bread and slicing vegetables, and we’re not afraid to have a little (or a lot) of fun along the way. We succeed together as a family because let’s be honest, nobody can compete with the Rockstars of Jimmy John’s. 

Calling all Go-Getters.

As a General Manager, you will oversee day-to-day restaurant operations. While managing food and labor costs, you will recruit, hire, and train team members helping them understand what success looks like. In other words: let’s do whatever it takes to make kick-ass sandwiches for our customers.

To qualify for this rockstar opportunity, you are eligible to work in the U.S. and meet the age requirements and experience outlined within the application. 

PRIMARY PURPOSE OF THE POSITION:

General Managers are responsible for all aspects of operating and supervising the store.

· Manage all functions of a Jimmy John’s restaurant to ensure exceptional customer service and high quality products are delivered, while ensuring restaurant profitability.

· Responsible for directing the successful execution of fast, accurate sandwiches and world-class customer service while maintaining a clean, organized shift.

· Expected to interact effectively with all levels of the organization, as well as the broader Jimmy John’s Company.

MAJOR DUTIES AND RESPONSIBILITIES

· Establish the store’s labor goals and staff needs, including pay rates.

· Manage a staff of approximately 3 to 15 employees. Assign, oversee and evaluate work.

· Manage hiring, training, evaluation, discipline, and termination of employees.

· Provide on-the-job training for new employees.

· Delegate and responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft.

· Supervision of the preparation, sales, and service of food.

· Order the appropriate amount of food items to meet anticipated customer demand.

· Supervise food preparation and service operations.

· Ensure that every customer receives world-class customer service.

· Route deliveries and serve drivers to maximize delivery business and speed.

· Execute systems and procedures with 100% integrity and completeness.

· Complete daily and weekly paperwork.

· Responsible for 100% of the cash drawers at all times during the shift.

· Implement corporate policies.

· Control inventory by using a weekly inventory system and maintaining regular inventory ordering schedules.

· Receive and store product.

· Conduct weekly manager’s meetings.

· Audit systems and procedures as well as shift-ending paperwork.

· Arrange for preventive maintenance and upkeep on store’s equipment and supplies.

· Perform other related duties as required.

AS TIME PERMITS

· Assist in-shoppers during rush periods to ensure the maintenance of restaurant efficiency.

· Assist in-shoppers in greeting customers, taking orders, using the cash register, assembling order and checking for completeness and correctness.

· Complete daily food preparation (opening procedures, meat and vegetable slicing, bread production).

SKILLS AND ABILITIES

· Oral and written communication skills.

· Ability to establish priorities, work independently, and proceed with objectives without supervision.

· Ability to handle and resolve customer threats and issues.

· Ability to handle and resolve employee issues.

· Ability to use a personal computer and various software packages (Word / Excel).

· Ability to handle stress and high-volume operations.

· Interpersonal skills to work effectively with others, motivate employees, elicit work output and deal with customers.

QUALIFICATIONS FOR POSITION

· High school graduate or equivalent training.

· Completion of recommended corporate training programs.

· Valid driver’s license, reliable transportation, current automobile insurance, and a clean driving record.

· Experience with a retail food company is a plus.

PHYSICAL REQUIREMENTS

· Position requires bending, standing and walking the entire workday.

· Must be able to lift 50 pounds.

· Must have the stamina to work a minimum of 50-60 hours a week.

Job Type: Full-time

Let’s get this bread.

Be part of a culture of Go-Getters and Rockstars who succeed through goal setting, willingness to learn and a can-do attitude. Perks include: 

• Advancement Opportunities
• Employee Discounts*
• Dental insurance
• Health insurance
• Paid time off
• Paid training

Not sure if your experience aligns? We encourage you to apply. Sandwich lover or not, all backgrounds are welcome here. 

Each Jimmy John’s franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Jimmy John’s,” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Jimmy John’s restaurant to which you are applying.

Jimmy John’s and its franchisees are equal opportunity employers.

*Subject to availability and eligibility requirements.