Front of House Shift Lead - Chick-fil-A

Are you passionate about serving others and working in a positive, people-focused environment? Do you have strong character and take initiative? If so, we have an exciting opportunity for you as a Front of House Shift Lead at Chick-fil-A!

At Chick-fil-A, we believe in teamwork and leadership development. As a Shift Lead, you will have the chance to demonstrate our core values, embrace our culture, and make a difference in the lives of our team members and customers. You will be responsible for supporting senior leadership in executing daily operations and ensuring operational excellence. Additionally, you will have the opportunity to coach and develop team members, setting the tone for success.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from experienced Operators and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities & Tuition-free education
• Competitive pay
• 401K & 401K Matching Opportunities*
• Health, vision, & dental insurance*

Shift Lead Responsibilities:

• Learn all aspects of Chick-fil-A culture & be professional in every aspect of performance
• Plan & lead shifts and hold team accountable for food safety & quality standards
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Pace the team to high levels of performance by understanding the importance of speed of service, accuracy, and resolution of bottlenecks in kitchen workflow
• Ensure the restaurant and food prep areas are properly cleaned, organized, and safety standards are consistently upheld
• Maintain a cooperative working relationship with leadership and team members
• Respond to changes and edits to orders quickly & efficiently
• Oversee guest experiences in the Drive Thru, Dining Room, and Front Counter
• Plan & lead shifts, assist with training, pacing, and coaching team members
• Own open, mid, or closing routines for the current and next shifts
• Cash Management
• Calmly address guest concerns & embrace Chick-fil-A Guest Recovery standards

Qualifications and Requirements:

• At least 16 years of age upon hire date
• Ability to work well under pressure in a fast-paced environment
• Exhibit a passion for excellent & growth
• Address Team Member behavioral and performance issues
• Maintain cooperative approach to other team members, guests, and all restaurant leadership
• Model excellent communication skills, both written and spoken
• Prior experience as a shift lead, crew lead, supervisor, team lead, restaurant manager, or restaurant assistant manager is not required but is preferred

Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies. *Eligibility for Benefits is contingent upon meeting certain requirements.

Location: Derby Marketplace

Join our Chick-fil-A team today and experience a delicious, fun, and loving work environment where you can grow both personally and professionally!