{Compensation Including Tips} Position Summary:
We are looking for a friendly, efficient, and customer-focused Cashier/Host to join our team at a busy chain hot pot restaurant. This role combines guest-facing service with point-of-sale responsibilities. You will be the first and last point of contact for our guests — responsible for greeting them, managing waitlists, seating arrangements, and handling all payment transactions accurately.
Key Responsibilities:
Host Duties:
• Greet customers warmly and manage the flow of guests entering the restaurant
• Maintain and update waitlists, reservations, and table rotations using the restaurant’s seating system
• Communicate estimated wait times to guests and update them as needed
• Escort guests to tables and provide menus, explaining how the hot pot experience works if needed
• Handle customer inquiries, takeout orders, and calls professionally
• Ensure the front-of-house area, including the waiting area, remains clean and welcoming
• Support servers with basic guest needs or table resets when available
Cashier Duties:
• Operate the POS system to process guest payments accurately (dine-in and takeout)
• Handle multiple forms of payment: cash, card, mobile apps, and gift cards
• Issue receipts and ensure the correct change is given
• Answer questions regarding menu pricing, set packages, or promotions
• Handle split bills and custom orders with precision
• Resolve basic billing issues or escalate concerns to the manager when needed
• Balance the cash drawer at the beginning and end of shifts
Qualifications:
• High school diploma or equivalent preferred
• Experience in a fast-paced restaurant or hospitality environment is a plus
• Familiarity with Asian cuisine, especially hot pot, is highly preferred
• Strong communication and customer service skills
• Ability to multitask and stay organized under pressure
• Proficient in basic math and POS systems
• Bilingual (e.g., English and Mandarin) is a plus, but not required
Why Join Us?
As a valued member of our team, you’ll be part of a growing hot pot restaurant chain known for its authentic experience and quality service. We offer a dynamic work environment, opportunities for growth, and a chance to be part of a team that values hospitality and teamwork.
Work schedule
- Weekend availability
- Monday to Friday
- On call
- Holidays
- Day shift
- Night shift
Supplemental pay
- Tips
- Other
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Employee discount
- Paid training