Do you love helping people through difficult situations?
Then, don’t miss your chance to join our Franchise as a new Job File Coordinator. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!
We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, flexible, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!
As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.
Primary Responsibilities
- Work within a team environment
- Monitor job file status
- Maintain job file Work-in-Progress (WIP)
- Monitor and ensure client requirements are followed
- Review and validate initial field documentation
- Create preliminary estimate
- Daily job file coordination
- Perform job file backup
- Maintain internal and external communications with customers, insurance adjusters, crew, and project managers
- Prepare job file reports
- Complete and review job file documentation for final upload and the audit process
- Perform job close-out
- Assist other departments, as needed
- On-Call Rotation for after hours emergency dispatch
Position Requirements
- 2+ year(s) of administrative or office-related experience a plus
- Experience with writing estimates, job file processes, and quality assurance a plus
- Experience in service industry environment a plus
- Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
- Polite, confident, and excellent customer service skills, including listening and information gathering skills
- Ability to remain calm and professional during tense or stressful situations
- Excellent organizational skills and strong attention to detail
- Very self-motivated and goal-oriented
- Ability to multi-task
- Capability to work in a fast-paced, team-oriented office environment
- Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
- Ability to learn new software, including Xactimate® and proprietary software
- Minimum of HSD/GED preferred
- Ability to successfully complete a background check subject to applicable law
Physical and Work Environment Requirements
This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.
Normal Working Hours, Additional Working Hours, and Travel Requirements
This is a full-time position working four- 10hr shifts, 7:00 a.m.– 5:00 p.m., Monday through Thursday or Tuesday through Friday, M-F 8 hour shift may be an option. This position requires availability for on-call, minimum one week per month to intake and dispatch emergency call after hours. Additional compensation provided.