SERVPRO of Coeur d'Alene Growing! We are hiring a Water Restoration Manager

Do you love helping people through difficult situations? Are you motivated to make a difference each and every day? If so, don't miss your chance to join our franchise as a Restoration Manager. As a Restoration Manager at SERVPRO of Coeur d'Alene, you will be a part of a highly skilled team that focuses on excellent service, fairness, and mutual respect.

In this role, you will be the front-line representative of the SERVPRO brand, demonstrating our commitment to customers and clients. You will coordinate, monitor, and perform work activities on projects to successfully fulfill service needs and facilitate a positive customer experience. By providing quality, consistent, and efficient work, you will represent the best in the cleanup and restoration industry. As a valued SERVPRO franchise employee, you will receive competitive compensation, superior benefits, and the opportunity to learn and grow. We also offer a training and development program, including industry certifications.

Benefits:

• Competitive compensation
• Superior benefits
• Paid training
• Career progression
• Personal and professional development
• And more!

Primary Responsibilities:

• Ensure an accurate scope of work for restoration projects and prepare statements of work utilizing industry-specific estimating software
• Negotiate with customers and/or clients for approval of restoration activities
• Schedule, coordinate, and oversee crews, assets, and subcontractors to provide service on active projects
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain all communications with customers, teammates, vendors, and insurance representatives
• Manage production expenses including labor, equipment, vehicles, and other assets
• Manage the customer and client experience and overall satisfaction
• Provide priority response to potential customers, as needed
• Actively engage in recruiting, hiring, and training restoration teammates

Position Requirements:

• Valid driver's license
• At least 1 year of management and/or supervisory experience
• At least 3 years of industry experience
• IICRC certification preferred
• High School Diploma/GED required, Associates or Bachelors degree strongly preferred
• Strong interpersonal, leadership, and management skills
• Effective written and oral communication skills
• Experience in cleaning, restoration, or construction preferred
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

If you are a highly skilled and motivated individual looking to make a difference in the cleanup and restoration industry, apply now! Join SERVPRO of Coeur d'Alene and be part of a dynamic team that is dedicated to helping people through difficult situations.