Job File Coordinator

SERVPRO of Coeur d'Alene is looking for a Job File Coordinator

Servpro of Coeur d'Alene is growing! We are seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, flexible, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then we are looking for you!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow!

Job File Coordinator

Department: Mitigation

Reports To: Operations Manager

Location: 202 West A Street Moscow, ID 83843

Job Type: Full-Time | On-Site

Pay: $20-$24/hour

Schedule: Monday-Friday 7-3pm

On-Call Stipend Included

What Is Mitigation?

Mitigation is the process of stopping and stabilizing damage

caused by water, fire, mold, sewage, or other disasters. Our team responds

quickly to limit further loss and works closely with insurance carriers and

self-paying customers. After mitigation is complete, our reconstruction team

restores the property to its pre-loss condition.

What Makes a Great Fit?

We’re looking for a highly

organized, detail-oriented professional to support team members and restoration

projects from start to finish. This role is ideal for someone who thrives in a fast-paced

environment, can balance multiple priorities with ease, and takes ownership of

results. Strong time management, organizational, and administrative skills are

essential, along with the ability to communicate clearly and maintain accuracy

in all documentation and processes. Proficiency in Microsoft Office and the ability

to quickly learn industry specific software are key to success in this

position.

Key Responsibilities

Promptly receive and enter lead calls and job referrals (First Notice of Loss – FNOL), ensuring accuracy, timely job setup and communication with

all team members.

Create and maintain complete job files and folders, collaborating with team members to ensure all required information is captured.

Track job progress and proactively follow up with team members to keep projects moving forward.

Maintain organized digital and physical filing systems accessible to relevant departments.

Ensure compliance with company processes, documentation standards, and timelines while supporting team accountability.

Scheduling & Coordination

Coordinate scheduling with customers, subcontractors, and team members to support efficient job flow. 

Communicate availability, timelines, and updates clearly across departments to prevent delays or confusion.

Provide customer support by answering questions, gathering needed information, and updating them on job progress.

Collaborate with Restoration Managers, Supervisors, and field staff to resolve scheduling conflicts and maintain workflow continuity.

Communication & Customer Support 

Answer a high volume of incoming calls with professionalism, empathy, and a team-oriented mindset.

Communicate effectively with customers, adjusters, subcontractors, other departments, and other franchise locations via phone and email. 

Clearly explain the mitigation process and next steps, ensuring customers and team members share aligned expectations. 

Support seamless handoffs between mitigation, estimating, and reconstruction teams through clear communication and coordination.

Team & Administrative Support 

Partner closely with Restoration Managers and Supervisors to support job setup, administrative needs, and follow-up tasks. 

Create and distribute clear, accurate work orders to field crews, ensuring expectations are understood. 

Maintain complete, accurate, and audit-ready job files that support transparency and collaboration across teams and franchise locations. 

Qualifications

High School Diploma or GED required, Associate’s degree a plus

Intermediate level in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Strong phone and communication skills

Ability to learn industry-specific software (Xactimate, Docusketch, Workcenter)

Excellent organizational and time management skills

Self-starter with the ability to prioritize and complete tasks independently

Valid driver’s license with a clean record

Work Environment

This role is primarily

office-based and sedentary. Some filing and physical organization tasks are

required, including lifting files, opening cabinets, bending, and using stairs

as needed. On rare occasions, you may visit a job site, where you could be exposed

to noise, dust, odors, or varying temperatures.

Work schedule

• 8 hour shift
• Monday to Friday
• On call
• Day shift

Benefits

• Health insurance
• Paid time off
• Paid training
• Dental insurance
• Vision insurance
• Employee discount