We are looking for a motivated shift leader for our night shift (can stay until 10:30pm M-Th and/or 11:30pm Fri-Sat, PT or FT positions available) to oversee daily operations during designated shifts, supervise employees, and ensure that our customers receive outstanding service. The shift leader's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash, and reporting any issues to the manager.

To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately. Ultimately, a top shift leader should be able to ensure smooth and efficient workflows.

Requirements:

• Must be 18 or older.
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• High school diploma/GED
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.
• Confident problem-solver.
• Team player.

Responsibilities:

• Supervising employees, assigning duties, and creating a shift schedule.
• Monitoring team performance and ensuring duties are performed efficiently.
• Reporting any issues that arise during the shift to management.
• Managing employee requests and transgressions.
• Ensuring compliance with company policies, health, and safety standards.
• Coaching team members and training new staff.
• Opening and closing registers, accounting for the daily intake, and preparing cash deposits.
• Handling customer issues and employee disputes
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• Assist in regular baker responsibilities as needed (outlined below)
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• helping deescalate conflict or gossip
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• answering phones
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• helping with catering orders

Baker Responsibilities

• Read and understand Crumbl recipes
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• Measure and combine ingredients using mixers, blenders, heat sources, and other equipment to make cookies
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• Decorating and displaying the finished product
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• Testing ingredients and finished goods to ensure that each item meets food safety and quality controls
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• Greeting customers, answering questions, making recommendations, accepting orders and payment, and providing exceptional customer service
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• Keeping records relating to deliveries, inventory, and production levels
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• Cleaning and restocking the workstation and ensuring all equipment is sanitized and prepared for the next shift

Baker Requirements

• Commits to the 3 C's of Crumbl: Customer Experience, Cookie Quality and Cleanliness
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• Strong communication, time and resource management, and planning skills
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• Attention to detail, especially when performing quality inspections on ingredients and products
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• Basic math and computer skills
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• Willingness to work independently or with other team members to solve problems, plan schedules, fulfill orders, and create excellent baked goods
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• Flexibility to work around customer demands, including early morning, night, weekend, and holiday availability
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• Ability to work in a hot, hectic environment
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• Stand, walk, bend, use hands, appliances, and lift heavy items for extended periods

We also offer many other great benefits such as:

• Flexible schedule
• Leadership opportunities to gain real world management experience to help you reach your professional goals.
• No work on Sundays! (Store is closed every Sunday)
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• Free cookie every shift
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• Employee discount
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• Competitive pay
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• Tips

We ask you to:

• Smile
• Create and Maintain Eye Contact
• Make Emotional Connections with Guests
• Honor and encourage others to follow the visions and values of the restaurant
• Ability to multitask quickly, yet thoroughly
• Have the ability to communicate effectively in English
• Be at least 16 years of age
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry 10-55 lbs.
• Have reliable transportation

Applicants will also be expected to be able to work on their feet for several hours at a time and lift potentially heavy objects when necessary. Prior experience is preferred, but not necessary.

Uniform & Appearance

Working in a bakery, we have some additional precautions that must be followed in order to assure 100% food safety.

• No jewelry (including piercings, necklace, rings, etc.) can be worn during shift in the kitchen
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• No fake nails or nail polish- must be kept clean and short in order to wear appropriate gloves and ensure food safety
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• Hair must be kept in such a manner that it can be worn with a hair net and kept in a ball cap