Why This Role Is Meaningful:
At Chick-fil-A, Shift Leaders play a crucial role in assisting the Director team with shift management and ensuring that each guest has an outstanding experience. Shift Leaders have clear responsibilities that include but are not limited to overseeing the daily operations, opening and closing the restaurant, serving the team and helping Team Members grow as leaders & team players.
Our vision is to be the premier place to work in Downtown Phoenix, and cultivating this vision means leaders must adhere to excellence, accountability, having a growth mindset, thinking others first and systemizing success. Apply today to help our team work toward this vision!
Responsibilities Include:
- Setting an example of servant leadership.
- Demonstrating a teachable spirit and a willingness to develop themselves and others.
- Embodying the values of our organization.
- Holding themselves to high standards of excellence.
- Ensuring customers are served with excellence.
- Maintaining the restaurant's speed of service goals.
- Leading team members to keep workstations clean at all times.
- Handling cash and executing proper security and cash control procedures, holding cashiers accountable.
- Ensuring the cleanliness of the dining room, restroom, parking lot, kitchen, and overall facility.
- Addressing guest issues and consulting with Directors on complex matters.
- Maintaining positive working relationships and treating all employees with respect, while providing direction and feedback.
- Communicating employee performance and policy/procedure violations to leadership.
- Performing any of the above tasks as needed throughout the shift.
What We Offer:
- Flexible Hours
- Closed Sundays
- Work Directly with a Chick-fil-A Operator
- Competitive Pay
Requirements:
- Must be 18 years or older.
- Previous leadership experience, specifically as a shift leader at Chick-fil-A or other quick-service restaurants, is required.
- Availability to either open or close the restaurant.
- Team-oriented, friendly, and honest.
- Has a sense of urgency and personal responsibility.
- Possesses great customer skills, a teachable spirit, grit and a readiness to grow and help others succeed.
Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.