Bomberger's Store - Urgent Immediate Full Time Customer Service Shift Lead
Are you excited about creating a fun and inviting atmosphere for customers? Do you want to work in a dynamic environment where your contributions truly matter?
Join Bomberger's Store, a trusted family-owned home improvement retailer since 1887, as a highly skilled and enthusiastic Customer Service Team Lead. Here, you'll learn valuable customer support skills while working alongside a motivated team dedicated to delivering exceptional service. Enjoy perks like employee discounts and a flexible schedule while making a difference in your local community!
Summary:
Provides support to cashiers and customer service desks by performing the following duties:
Responsibilities
- Duties and responsibilities below are in addition to those of the Customer Service Team Member.
- Assists customers by helping them to locate products or merchandise and answering questions.
- Operates a computerized cash register by using an electronic scanner to record price or entering data to process customer purchases.
- Redeems promotional coupons, Ace Rewards, gift certificates and gift cards.
- Collects cash, check or charge payment from customer and makes change for cash transactions.
- Bags merchandise.
- Resolves pricing errors. Works with other employees of the store to research pricing on items that do not scan or are missing bar codes.
- Observes customer activity on sales floor; notes suspicious behavior, discourages shoplifting; seeks help from management when needed.
- Stocks shelves and maintains merchandise in Check-Out area.
- Maintains check-out area by retrieving shopping carts, vacuuming vestibule, and performing general housekeeping duties.
- Regularly ensures the cleanliness of the checkout area.
- Prepares for the opening and closing of the store. Unlocks the main entrance to open the store in the morning; ensures door is locked at closing.
- Demonstrates regular and predictable attendance.
- Maintain a friendly and respectful attitude towards customers and coworkers.
Supervisory Responsibilities:
- The shift lead’s priority is to provide and ensure service to our customers. There are no duties and responsibilities that will take precedence over this.
- Constantly monitors the performance of staff and ensures compliance with expectations including greeting incoming customers and taking proper breaks.
- Keeps a working knowledge of all customer service procedures.
- Informs staff of daily communications.
- Provides direction and guidance to cashiers in the following areas: Customer Complaints, System Problems, Computer Problems, Price Discrepancies
- Assists the department manager in the implementation of procedure changes.
- Reviews circulars and promotional advertisements and reports promotions to cashiers.
- May assist with the training of new employees on the register and other store procedures.
- May assist with the ordering of product and merchandise for the check-out and customer service areas, such as candy, register supplies, postage stamps and licensing materials.
- Checks inventory in Eagle system as needed.
- Ensures the completion of closing procedures; doors locked, money in safe, evening tasks completed.
- May assist with annual inventory.
- Prepares lobby and front of store for storms.
- Other duties and projects as assigned.
Requirements
- High school diploma or equivalent OR one to three months related experience and/or training
- Prior Supervisory experience preferred but not required.
- Ability to work weekday evenings and an every other Saturday rotation.
- Full Time (approximately 40 hours weekly)
- Strong communication skills and a friendly demeanor.
- Commitment to regular attendance and teamwork.
- Needs to be able to stand for extended periods of time and lift or move up to approximately 25 pounds.
Location: Bomberger's Store
If you're ready to bring your talent and enthusiasm to our team, apply now and help us continue our legacy of service!
Work schedule
- Weekend availability
- Monday to Friday
- Day shift
- Holidays
- Overtime
- 8 hour shift
Benefits
- Employee discount
- 401(k)
- Other
- Flexible schedule
- 401(k) matching
- Referral program
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance