Bomberger's Store - Immediate Service Shop Supervisor Needed
Are you passionate about leading a team in a dynamic and fast-paced environment? Do you thrive on delivering exceptional customer service and ensuring top-notch quality in every project?
Join Bomberger's Store, a beloved family-owned home improvement retailer in Lititz, as a Service Shop Supervisor. In this role, you will direct and coordinate the activities of the service and repair of a variety of lawn and garden equipment and actively contributes to the overall success of the division. As part of our team, you will have the opportunity to work in a fast paced and enthusiastic environment, where your skills will be valued and nurtured.
Responsibilities:
- Oversees the daily operation of the Service Shop. Develops or revises standard operational and work procedures and practices and observes workers to ensure compliance with standards.
- Assigns duties to workers ands schedules hours of work, break periods and time off.
- Trains workers in store policies, department procedures and job duties.
- Works with Delivery Coordinator to coordinate the Ready-to-Mow Schedule.
- Prepares estimates of work and contacts customer to discuss and secure approval to proceed.
- Advises mechanics with questions or difficult repairs; answers technical questions.
- Inspects repaired and serviced equipment; corrects any errors or oversights.
- Creates invoices for completed work.
- Completes warranty paperwork; follows up on warranty payments.
- Supports and enforces all company policies.
- Demonstrates a commitment to safety. Trains workers on department hazards; supports company and safety committee initiatives; leads by example.
- Ensures accuracy of parts look up for mechanics.
- Demonstrates regular and predictable attendance.
Supervisory Responsibilities:
Directly supervises 9-13 employees in the Service Shop. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.
Job Perks:
- Paid time off
- Comprehensive health, dental, and vision insurance
- 401k matching
- Employee discount on a wide range of products
Skills You Will Learn:
- Leadership and team management
- Customer service excellence
- Quality control and project supervision
Requirements:
- Ability to communicate with firmness and confidence instructions and information regarding flooring projects to everyone involved.
- To perform this job successfully, an individual should have knowledge of Eagle Inventory software, Microsoft Excel Spreadsheet software, Microsoft Word Processing, Outlook and Google Docs software.
- Ability to effectively communicate with customers; deliver difficult or unpleasant information; remain calm under pressure and de-escalate situations.
- Ability to multi-task.
- Ability to work effectively under pressure and manage constant change.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- The ability to work 8-10 hour shifts, typically daytime hours.
- Ability to move 25lbs on a frequent basis
Location: Bomberger's Store 555 Furnace Hills Pike, Lititz
Work schedule
- 8 hour shift
- Day shift
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Employee discount