Front of House Team Leader
(Prior Chick-fil-A Experience Required)
Working at a Chick-fil-A® restaurant is more than a job — it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
About the Role
Team Leaders are a vital part of Chick-fil-A Cypress Ranch’s leadership structure and serve as the driving force behind daily operations. In this role, you will lead the Front of House team to ensure every guest receives exceptional food and the unparalleled hospitality that defines the Chick-fil-A brand.
This is a hands-on leadership role where you will coach, support, and guide team members while modeling excellence in service, operations, and teamwork.
As a Team Leader, you will embody and demonstrate our commitment to excellence by:
- Delivering on our CORE 4 model and Winning Hearts Every Day strategy
- Upholding industry-leading food safety and quality standards
- Creating a positive, engaging work environment that inspires team members to excel
At Chick-fil-A, leadership development is at the heart of our business. Team Leaders have access to intentional growth opportunities through our Pathway to Leadership, designed to help you build skills that last beyond the restaurant.
This is more than a leadership role — it’s an opportunity to make an impact, grow your career, and be part of something remarkable.
Who We Are
- One of the fastest-growing quick-service restaurants in the country
- Industry leader in customer service and hospitality
- Pioneer of in-mall dining
- Inventor of the Original Chicken Sandwich
- Largest chicken-based quick-service restaurant in America
- Faith-based, locally owned, and operated
Schedule
- Full-Time
- Morning/Daytime or Evening/Nighttime shifts (5:30 AM – 11:30 PM)
- Must be available to open and/or close
- 40+ hours per week
Benefits
- Health benefits available
- 401(k) with company match (eligibility requirements apply)
- Scholarship opportunities up to $2,500 per year
- Flexible scheduling
- Leadership development opportunities
- Discounted meals
- Positive, supportive work environment
Requirements
(Applications that do not meet the experience requirement will not be considered)
- Prior Chick-fil-A experience required, including a minimum of one (1) year of Chick-fil-A shift-leading experience
- Experience as a leader or completion of a leadership development course
- Proven ability to lead in a fast-paced, team-oriented environment
- Basic computer proficiency
- High school diploma or equivalent
- Comfortable using POS systems and order-taking technology
- Ability to multitask with minimal direction
- Ability to work on your feet and outdoors for extended periods
- Ability to lift up to 50 lbs as needed
- Team-oriented, adaptable, dependable, and strong work ethic
- Positive attitude with strong communication skills
- Customer-service-focused mindset
Responsibilities
- Communicate employee performance feedback and policy/procedure violations to the Leadership Team
- Partner with leadership to ensure appropriate daily staffing levels
- Coach, motivate, and develop team members
- Drive tactical business results through daily and hourly objectives
- Maintain respectful and professional working relationships
- Serve as a subject matter expert for Front of House processes
- Support inventory and facilities management
- Execute opening/closing procedures
- Operate POS and order-taking technology at front counter, drive-thru, and outside order-taking
- Ensure product quality, cleanliness, and consistency
- Assist in all team member positions as needed
- Demonstrate knowledge of the Chick-fil-A brand and menu
- Complete additional tasks as assigned by leadership
Thank you for your interest in employment at Chick-fil-A Cypress Ranch. We look forward to connecting with experienced leaders who are passionate about service, people, and growth.
Work schedule
- Weekend availability
- Day shift
- Night shift