The Assistant Manager/Director position at Chick-fil-A Hawks Creek is designed to give individuals the opportunity to build off of previously learned leadership skills and fine-tune them. Starting out as a Team Member, you will be trained in every area of the restaurant (eleven different areas), until you are proficient. Participants are required to work at least 30-60 days to prove themselves in the basics before we formally move forward with the promotion to leadership. If you meet the general requirements for a leadership promotion, you will begin a development process in the following areas to prepare you for the Assistant Manager position:
- Operations: Learning to lead a team in execution of our core values (fast, friendly, and accurate service), and our mission statement (impacting the community through giving and love).
- Training/Coaching: Learning to develop and train team members efficiently, and coaching teams to maximize productivity and team member engagement.
- Truck ordering & Inventory: Organization of stock, efficiency of truck unloading, management of InForm truck order guides, etc.
- Food Safety, completing Food Safety weekly audit as well as ensuring the SAFE Daily Critical are being completed.
- ERQA- Electronic Restaurant Quality Assessment. This is a daily audit that checks on the quality of food and general restaurant cleanliness/functionality/and environment.
- Hospitality & Guest Experience: This includes leading giveaways, and talking with care to guests.
- Drive-thru Efficiency: Correct execution of the outside drive-thru play.
- Change Ordering & Cash Management: Auditing InForm reports as well as monitoring cash risk and change fund on hand.
- Facilities & Equipment: Deep clean checklists on Jolt (our operations platform). As well as auditing the repair and working function of all equipment AND smallwares in the location. Managing maintenance calendar schedule.
- Scheduling/Labor Management/People: How to use the Hotschedules software as well as complete a schedule in a timely manner. Sit in on interviews.
- Catering operations: Correct execution of catering requirements, including CMT software proficiency, POS, and phone etiquette, lead times, etc..
- Information Tech (IT): Swap-out, repair & maintenance.
- Core Leadership Values: Learn and execute our core leadership values:
- Set clear expectations
- Communicate constantly
- Promote consistent accountability
- Be willing to coach, teach and serve
Upon proficiency in the above stated areas, each Assistant Director rotates through all areas of the business (the Shift Supervisor areas of focus) for a period of six-eight months.
- Once completed they are placed in an Assistant Director of Front of House, Drive-Thru, or Kitchen operational role with a specialty focus on one or multiple of the shift supervisor focuses. They will be asked to set goals & lead/drive results in their areas of focus. Most importantly they are to teach Shift Supervisors their area of focus.
- After four months as an Assistant Director they are eligible to apply for a Senior Director position.
General Skills/Qualifications:
- Previous leadership experience preferred
- Adaptable and dependable
- Service-oriented mindset
- Coachable attitude
- Attention to detail
- Flexible to work different areas of the business
- Ability to work a changing schedule (evenings and mornings)
- Available to work weekends
- Associate’s or Bachelor’s Degree a plus
Compensation Rate:
- Discussed during Interview
- Subsidized Health Insurance