The Leadership Development position at Chick-fil-A Hawks Creek is designed to give individuals the opportunity to come into a small business and learn to operate it as their own. Starting as a Team Member, you will be trained in every area of the restaurant (eleven different areas), until you are proficient. Participants are required to work at least 30-60 days to prove themselves in the basics before we formally move forward with the promotion to leadership. If you meet the general requirements for a leadership promotion, you will begin a development process in the following areas:

• Operations: Learning to lead a team in execution of our core values (fast, friendly, and accurate service), and our mission statement (impacting the community through giving and love).
• Training/Coaching: Learning to develop and train team members efficiently, and coaching teams to maximize productivity and team member engagement. 
• Truck ordering & Inventory: Organization of stock, efficiency of truck unloading, management of information systems to order and manage inventory. 
• Food Safety, completing weekly food safety audits, as well as learning how to manage and uphold state of Texas food safety requirements
• ERQA- Electronic Restaurant Quality Assessment. This is a daily audit that checks on the quality of food and general restaurant cleanliness/functionality/and environment. 
• Marketing/Guest Experience: This includes leading marketing giveaways and promotions, and talking with care to guests to build community connections. 
• Drive-thru Efficiency: Correct execution of the outside drive-thru play. 
• Change Ordering & Cash Management: Auditing financial reports to drive business decisions, as well as monitoring cash risk and change amounts on hand.
• Facilities & Equipment: Deep clean checklists on Jolt (our operations platform). As well as auditing the repair and working function of all equipment AND smallwares in the location. Managing maintenance calendar schedule. 
• Scheduling/Labor Management/People: How to use information systems to manage labor costs, as well as complete a schedule in a timely manner. Sitting in on our interviews to learn how to select talent.  
• Catering operations: Correct execution of catering requirements, including catering management software proficiency, POS, phone etiquette, lead times for orders, etc.. 
• Information Tech (IT): Swap-out, repair & maintenance.
• Core Leadership Values: Learn and execute our core leadership values:
• Set clear expectations
• Communicate constantly
• Promote consistent accountability
• Be willing to coach, teach and serve

General Skills/Qualifications:

• Prior involvement in team sports, clubs, or service organizations preferred 
• Basic math and writing 
• Adaptable and dependable 
• Service-oriented mindset 
• Attention to detail 
• Coachable attitude 
• Flexible to work different areas of the business
• Sense of Urgency
• Ability to work a changing schedule (evenings and mornings)
• Available to work weekends

Wage Rate/Benefits:

• $15-$18 an hour upon promotion 
• Subsidized Health Insurance 
• $2,500-$25,000 scholarship opportunities