JOB SUMMARY
Provides personalized, exceptional guest service ensuring that every guest who chooses Culver’s® leaves happy.
ESSENTIAL FUNCTIONS
- Consistently provides excellent guest service and hospitality.
- Demonstrates proper personal hygiene and food safety practices consistently.
- Maintains a neat, well-groomed uniformed appearance.
- Follows restaurant policy on attendance, respectful conduct of team members and all other policies consistently.
- Promises to maintain and protect a positive, team-oriented, family - friendly work environment for all.
- Assists guests with product knowledge and promotional information upon request accurately.
- Always follows company safety standards and looks out for the safety of other team members and guests.
- Demonstrates proper food safety practices by accurately completing the Quality Control/Safe Food Checklist.
- Handles guest comments promptly and courteously.
- Performs primary position responsibilities timely and accurately, including but not limited to:
- Verbally welcoming all guests to Culver’s
- Listening to Headset to pre-make Custard Orders
- Scooping Custard, Mixing, Blending and Topping as needed
- Running and Operating Custard Machines
- Closing or Opening Custard Machine
- Making Hand-packed Pints Daily, using proper protocol
- Following all food safety, Allergen Alert, and cleanliness requirements while operating the Custard station
ADDITIONAL FUNCTIONS
- Performs secondary position responsibilities timely and accurately, after the primary duties are accomplished.
- Performs back-up support accurately and timely after secondary responsibilities are accomplished.
- Assists with odd job responsibilities timely, upon manager on duty (M.O.D.) request.
- Answers the telephone courteously and professionally, within three rings.
- Prepares quality products while maintaining portion control and presentation within service goal times.
- Attends all team member meetings.
QUALIFICATIONS
- Usable Availability/Flexibility in Schedule
- Friendly nature and warm personality
- Reading and writing skills required
- Communicates with guests, team and leadership
- Maintains a sense of urgency (speed and accuracy in each position)
- Demonstrates trained food safety knowledge
PHYSICAL ABILITIES
- Stand Constantly
- Walk Constantly
- Sit Occasionally
- Handling Constantly
- Lift / carry 10 lbs or less Constantly
- Lift / carry 11-20 lbs Constantly
- Lift / carry 21-50 lbs Frequently
- Lift / carry 51-100 lbs Occasionally
Work schedule
- Weekend availability
- Monday to Friday
- Holidays
- Day shift
- Night shift
Supplemental pay
- Bonus pay
Benefits
- Flexible schedule
- Referral program
- Employee discount
- Paid training
- Other