Position Summary
The primary responsibility for all positions with Pate ACE Home & Hardware is to WOW Every Customer Every Time and uphold the Core Values as
determined by the management team. The Business to Business (B2B) Champion role
requires building, growing, and maintaining positive relationships with
existing and new business customers to increase sales.
The person in this role is the trusted hardware consultant and advisor for local business
customers to ensure they have the supplies they need to keep their business
running. This is a fast-paced active environment which will require focus, flexibility, and time management skills. In addition to being the main point of contact for business customers, this person is tasked with building B2B into the culture of the store. This entails building excitement and awareness with the staff, ensuring everyone is trained and understands their
role in B2B and keep B2B top of mind day to day by sharing success stories and
celebrating wins.
Essential Duties and Responsibilities
-Create and manage a process of capturing leads inside the store and converting them to
business accounts.
-Generate new leads and build relationships, connecting over the phone or through personal
visits and in-store workshops and events.
-Reach out to customers over the phone and follow up as needed.
-Research current and potential customers to understand their business and educate them
on the value of working with Ace.
-Conduct sales calls (over the phone and/or in person) with current customers, prospect with
new customers and follow up on opportunities in a timely manner.
-Use monthly reports to identify and target specific customers who represent opportunity for
sales growth based on purchasing patterns and account variances.
-Maintains sales & gross margin and is responsible to maintain discounts and review in
accordance with the store business discount policy.
-Validate inventory levels to meet expectations set with business customers.
-Manage the sourcing of product for special orders via vendors, internet research, etc.
Determine if the demand warrants adding to store inventory mix.
-Ensure orders are received, maintained in the designated area and customers are notified for pickup/delivery.
-Educate store staff and help them understand their role in B2B. Work with the store manager to train, motivate, and coach store staff.
-Use huddles, communication boards, and store meetings as the means to communicate the
store’s performance, and educate, engage, and motivate the team.
Required Knowledge, Skills and Abilities
● High School Diploma or General Education
Degree (GED); or an equivalent combination of education and experience.
● Sales experience with retail and/or business
customers, ability to establish relationships with customers and fellow
associates.
● Strong verbal and written communication skills
as well as being comfortable talking existing and new customers.
● Develop and maintain client relationships and
strategic partnerships.
● Strong organizational and time management
skills. Must have excellent attention to detail and follow up.
● Ability to work independently and during
flexible hours.
● Comfortable with computers, various
applications, technology, the internet. PC skills including knowledge of Excel,
Word, PowerPoint & Outlook.
● Bilingual (Spanish) verbal and written
communication skills strongly preferred but not required.
● Possess a valid driver license with an acceptable driving record in accordance with company’s insurance carrier’s standards.
Physical Requirement:
● Standing, Ace Hardwarewalking, and lifting (up to 50 lbs.).
Supplemental pay
- Bonus pay
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)