At Chick-fil-A Downtown Brooklyn, we strive to be more than just a restaurant. We are a community-driven business that values hospitality, teamwork, and servant leadership. We believe that investing in people is the foundation of a thriving business, and we are committed to fostering a workplace where every team member is treated with dignity, kindness, and respect.
Our vision is to create a remarkable experience for every guest and every team member. As an HR Coordinator, you’ll play a key role in turning that vision into reality through people-focused practices and hands-on support.
Position Overview
The HR Coordinator is a vital member of our leadership team, responsible for managing key human resource functions while staying actively involved in day-to-day restaurant operations. This role bridges traditional HR responsibilities—such as recruitment, onboarding, and compliance—with a unique operational presence, providing on-the-floor support and building strong relationships with team members.
The ideal candidate is highly organized, detail-oriented, and passionate about helping others succeed. You should have a solid background in HR practices, excellent communication skills, and the ability to lead by example in a fast-paced, team-focused environment.
Key Responsibilities
Talent Acquisition & Hiring Support
- Coordinate the end-to-end hiring process using applicant tracking systems
- Draft and post job descriptions, screen applications, and schedule interviews
- Collaborate with hiring managers to facilitate timely decision-making
- Maintain a candidate pipeline to support current and future staffing needs
Onboarding & Training Coordination
- Organize and conduct new hire orientation, introducing Chick-fil-A culture and policies
- Assist team leaders in implementing structured training schedules
- Track new hire progress, monitor training milestone completion, and provide feedback to leadership
Scheduling & Compliance Support
- Assist with creating and maintaining team member schedules to align with operational needs
- Track shift changes, time-off requests, and ensure compliance with NYC’s Fair Workweek regulations
- Communicate approved schedule updates to team members in a timely and organized manner
Team Engagement & Support
- Foster a positive, supportive work environment by being present and approachable during shifts
- Support team recognition efforts and help coordinate employee engagement initiatives
- Conduct informal check-ins and gather team feedback to assist in improving retention and morale
HR Administration & Operational Support
- Maintain accurate personnel records, training documentation, and onboarding materials
- Assist with timekeeping audits and payroll preparation
- Support performance management processes and HR policy implementation
Key Outcomes
- A seamless and professional hiring and onboarding experience
- Ongoing compliance with all applicable NYC labor laws and scheduling regulations
- A well-organized and efficient HR operation that supports a positive, high-performing team culture
Qualifications
- Bachelor's degree in Human Resources, Business, or related field (or equivalent experience)
- Minimum of 2 years of HR experience (restaurant/retail environment preferred)
- Working knowledge of Fair Workweek laws and HR compliance standards
- Strong interpersonal, communication, and organizational skills
- Experience with HRIS systems and Microsoft Office Suite
- SHRM-CP certification (preferred)
- Bilingual (English/Spanish) is a plus
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 lbs occasionally
- Will be expected to work on-site and engage with team members during shifts
Perks & Benefits
- Employee meal discount
- Flexible schedule
- Leadership development and growth opportunities
- A welcoming, values-driven team environment
About Chick-fil-A Downtown Brooklyn
At Chick-fil-A, we’re not just in the business of selling chicken—we’re in the business of developing people. As a locally owned and operated restaurant, we’re proud to invest in our team members and provide opportunities for personal and professional growth. You’ll join a team that values integrity, humility, and excellence in everything we do.
