Welcome to Pioneer (pioneercleveland.com), an exciting new camping-themed sports bar in the heart of Ohio City. Pioneer’s expansive dining room is built around 13 TVs, so you never have to miss a game and our show-stopping Argentenian-style hearth that celebrates the oldest method of cooking known to man: live-fire. Outside, guests can grab drinks from our custom airstream bar and enjoy their meal on the expansive patio, while enjoying their favorite teams on our outdoor TVs. Operated by Harbor Bay Hospitality, Pioneer is located in INTRO – Cleveland’s exciting new mixed-use project, which features nearly 300 new apartments, an acre of green space, and a lavish top-floor event venue directly across the street from the historic West Side Market. 

Pioneer is looking for team members that are dedicated to friendly and fun service, and who are eager to help us make this the absolute best place for sports in Cleveland. Pioneer is currently open six days a week with busy brunch service on the weekends.  

We’re building a top-of-the-line team that we want to respect and grow with from day one. We’re looking for industry rockstars who shine at the following: 

• Attentive service
• Kindness
• Competency in the workplace
• Attention to detail
• Thinking on their feet 

By joining our team, here’s what you can expect from us:

• Extensive growth opportunities
• A respectful and exciting workplace 
• Competitive pay and benefits
• Being surrounded and inspired by the best in the business 

Our goal? That this will be the best place you’ve ever worked in the industry.

The Bartender is responsible for the smooth operation of bartending and beverage service. The Bartender will mix and serve alcoholic beverages based on approved beverage packages or if appropriate, based on guest requests. The Bartender will ensure that guests provide proper legal identification and meet the legal age to consume alcohol. This role cleans glasses and bar utensils. This role will take payments and process through point-of-sale system. The Bartender will balance cash receipts and record sales. The Bartender will maintain high standards for beverage service while contributing to profitable business performance.

Essential Functions

• Review and become completely knowledgeable about the beverage packages/menus
• Consistently provide professional and friendly beverage service.
• Manage the bar by counting inventory and  restocking in real-time as necessary.
• Prep the bar to ensure availability of needed condiments.
• Prepare and deliver beverages in a fast-paced environment.
• Prepare and serve special orders to individuals with food allergies or special diets.
• Support servers by answering any bar-related questions from guests.
• Adhere to quality standards for beverage team and ensure execution.
• Comply public health and safety requirements.
• Ensure Toast application is effectively utilized for all point-of-sale activities and timekeeping.
• Notify manager of any equipment malfunctions brought to your attention.
• Ensure bar work areas are clean and organized at all times.
• If applicable, participate in pre-event meetings with team members to ensure events flow smoothly.
• Contribute to a positive work environment to consistently achieve standards and provide exceptional guest service.
• Comply with all policies regarding attendance, performance productivity and teamwork.
• Promote safe operation of all equipment and safe beverage handling.
• Ensure work areas are clean and organized at all times.
• Ensure safety-related matters are addressed in a timely fashion and escalate to management, as necessary.
• Other duties as assigned.

Education / Experience / Certifications

• Previous experience as a bartender in a full-service restaurant and/or banquet environment.
• Exceptional interpersonal communication skills including fluency in English both oral and written. 
• Basic math skills including working with measurements required.
• Problem solver and analytical thinker:  works constructively to solve problems and learn from mistakes, anticipates the needs of personnel and guests, “sees around corners”- works proactively to prevent issues from arising; exercises common sense and good judgment.
• Maintains composure under pressure, remains calm and courteous in difficult situations.
• Willingness to learn and accommodate industry changes and company directives.
• ServSafe certification, preferred 
• TIPS certification, preferred
• Required to work nights, weekends, and/or holidays as business demands; ability to work flexible hours as required.

Work Environment:

Work is performed in a restaurant/event environment.  This role requires primarily standing and walking during entire shift.  Work environment is fast-paced and team member must be able to manage multiple priorities throughout a shift. Exposure to cold and heat may occur on regular basis throughout a shift (entering refrigeration equipment, multiple industrial/food service and exposure to cooking appliances).