Jaja is a celebration of Western Mediterranean ("Med-West") cuisine, brought to life through the leadership of Executive Chef Logan Abbe. A Cleveland native and Cleveland Magazine’s2022 Best Local Chef, Abbe draws on his experience at The Last Page, Sawyer’s, and The Greenhouse Tavern to reintroduce jaja with a menu rooted in inventive, shareable dishes. Set within its jewel-box rooftop dining room, jaja offers an energetic, transportive, and welcoming experience paired with a reimagined beverage program — marking an exciting new chapter for one of Cleveland’s most distinctive restaurants.
About the Role:
We’re seeking an Assistant General Manager who’s ready to lead operations, own the beverage program, create memorable guest experiences, and develop a high-performing
team — all while embodying our core values.
Our Core Values
- Par Excellence
- We go beyond expectations. Every detail, every plate, every interaction should reflect our commitment to excellence.
- Espirit de Corps
- We believe in pride, professionalism, and constant improvement — together
- Of Service
- We serve with sincerity, gratitude, and anticipation of our guests' needs. Thoughtfulness is our default.
Key Responsibilities:
Operational Leadership
- Run successful shifts with strong prep, staffing, and real-time decision-making.
- Be on the floor — actively engaged and leading service like a quarterback, not a sideline coach.
- Model our core values in every interaction.
Guest Experience
- Personally handle high-touch moments, VIPs, special requests, and guest complaints.
- Build lasting relationships with regulars and ensure loyalty through attentiveness and care.
Systems + Tools
- Ensure POS and reservation systems are accurate and up to date.
- Analyze seating, sales patterns, and collaborate with leadership to implement improvements.
Team Development
- Hire FOH team members aligned with our values.
- Lead onboarding and training with clear SOPs, benchmarks, and feedback at 30/60/90 days.
- Conduct structured development conversations and assign growth responsibilities.
Financial Accountability
- Track and report weekly sales, labor, and cost KPIs.
- Work with the Chef and AGM to improve margins without sacrificing hospitality.
Leadership Culture
- Lead and coach AGM and MODs with quarterly development goals.
- Support other leaders in their growth and feedback conversations.
Qualifications
- 4+ years of restaurant management experience
- Strong background in staffing, scheduling, and training
- Experience with inventory management and ordering
- Strong knowledge of food, beer, wine, and spirits
- Financial literacy: experience reviewing financial statements and reconciling
- Excellent organizational and communication skills
- A passion for hospitality and team development
- Entrepreneurial spirit and drive to grow something meaningful
Supplemental pay
- Tips
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Employee discount
- 401(k)