Summary
The Dining Room Host/Hostess is responsible for creating a welcoming and hospitable environment for guests, ensuring that each customer has an exceptional dining experience. They are expected to provide high-level customer service, maintain cleanliness in the dining area, and go above and beyond to meet the needs of the guests
Knowledge and Experience:
- Must be 18 years and older.
- Must be available to work the day shift from 11 a.m. until 9 p.m. and have flexibility to work different shifts as needed.
- Prior experience working in customer service industry is referred.
- Must be able to lift items over 25 lbs. on a daily basis and stand for long periods of time.
- Must be able to work in a fast pace environment.
Job Responsibilities (include but are not limited to):
- Greets every customer with a warm, friendly attitude and ensures they feel welcome.
- Provide Second Mile Service, going above and beyond to ensure excellent customer service.
- Provide personal and proactive service to all guests by taking the initiative and offers to refill beverages for guests without being asked.
- Goes above and beyond standard service expectations to ensure excellent guest experiences.
- Maintains a clean, organized, and welcoming dining environment by cleaning tables, chairs, floors, and windows and doors.
- Ensures cleanliness and restocking of condiment stations.
- Regularly empties trash bins, monitors cleanliness of the restrooms, play areas and foyer/patio area and cleans to ensure our quality standards are maintained.
- Supports the Front of House team by assisting with tasks like stocking, sanitizing and cleaning. This involves carrying loads of 25+lbs on a daily basis.
- Follows all Food Safety and cleanliness procedures and ensures operational standards are met, contributing to the overall guest experience.
- Honors and encourages others to follow and fulfill the purpose and values of the Chick-fil-A Atlantic Avenue.
- Fulfills any other other suitable duties as assigned by the Leader or Director.
Skills:
- Customer-Oriented: Friendly, positive, and outgoing with strong interpersonal skills.
- Service minded: Willingness to be of service to others.
- Communication Skills: Ability to communicate clearly, enthusiastically and effectively with team members and customers.
- Adaptability: Ability to work in a fast-paced environment and handle situations with a positive attitude.
- Detail-Oriented: Attention to detail in both customer service and food handling.
- Team Player: Willingness to work in a team environment and assist team members.
- Reliable: Dependable and punctual, with a strong work ethic.
