At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.
Position Type:
- Full-time $17/hr: Must meet certain availability thresholds
- Part-time $15/hr
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
FOH (Front of House) Team Member – Chick-fil-A Springfield
MISSION
To create moments of genuine hospitality by delivering fast, accurate, and friendly service that delights guests and builds lasting community impact.
OUTCOMES
Deliver Remarkable Hospitality
95%+ positive guest survey scores on friendliness and courtesy.
Greet guests within 5 seconds and maintain high relational energy throughout interactions.
Ensure Fast and Accurate Service
Achieve drive-thru and front counter service goals (e.g., under 5 minutes total time).
Maintain 100% order accuracy during assigned shifts.
Uphold Clean and Inviting Guest Areas
Dining room, bathrooms, and counter areas are consistently clean, stocked, and welcoming.
Successfully execute table touchpoints and guest recovery moments when needed.
Support Team Culture and Guest Flow
Actively communicate with leaders and teammates to adapt to changing guest volume.
Assist in cross-functional coverage (POS, iPOS, Drive-Thru, Hospitality, Expo).
Contribute to a Fun and Uplifting Environment
Celebrate team wins, encourage teammates, and engage with joy—even during pressure.
COMPETENCIES
Role-Based Competencies
- Hospitality Mindset: Genuinely enjoys people and knows how to make them feel seen.
- Communication: Speaks clearly, listens attentively, and adapts tone based on guest needs
- Energy and Presence: Brings upbeat energy that enhances the pace and tone of service.
- Resilience: Able to recover quickly from stressful interactions or errors.
Cultural Competencies
- Think Others First: Looks for ways to bless and serve guests beyond expectations.
- Expect the Best: Maintains a positive, solutions-focused mindset during high-volume moments.
- Respond with Courage: Steps into awkward or challenging guest moments with grace and assertiveness
- Value Results and Relationships: Balances pace and performance with empathy and connection.
