At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.
Position Type:
- Full-time $17/hr: Must meet certain availability thresholds
- Part-time $15.55/hr
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
FOH (Front of House) Team Member – Chick-fil-A Springfield
MISSION
To create moments of genuine hospitality by delivering fast, accurate, and friendly service that delights guests and builds lasting community impact.
OUTCOMES
Deliver Remarkable Hospitality
95%+ positive guest survey scores on friendliness and courtesy.
Greet guests within 5 seconds and maintain high relational energy throughout interactions.
Ensure Fast and Accurate Service
Achieve drive-thru and front counter service goals (e.g., under 5 minutes total time).
Maintain 100% order accuracy during assigned shifts.
Uphold Clean and Inviting Guest Areas
Dining room, bathrooms, and counter areas are consistently clean, stocked, and welcoming.
Successfully execute table touch-points and guest recovery moments when needed.
Support Team Culture and Guest Flow
Actively communicate with leaders and teammates to adapt to changing guest volume.
Assist in cross-functional coverage (POS, iPOS, Drive-Thru, Hospitality, Expo).
Contribute to a Fun and Uplifting Environment
Celebrate team wins, encourage teammates, and engage with joy—even during pressure.
COMPETENCIES
Role-Based Competencies
- Hospitality Mindset: Genuinely enjoys people and knows how to make them feel seen.
- Communication: Speaks clearly, listens attentively, and adapts tone based on guest needs.
- Energy and Presence: Brings upbeat energy that enhances the pace and tone of service.
- Resilience: Able to recover quickly from stressful interactions or errors.
Cultural Competencies
- Think Others First: Looks for ways to bless and serve guests beyond expectations.
- Expect the Best: Maintains a positive, solutions-focused mindset during high-volume moments.
- Respond with Courage: Steps into awkward or challenging guest moments with grace and assertiveness.
- Value Results and Relationships: Balances pace and performance with empathy and connection.
Benefits
- Health insurance
- Flexible schedule
- 401(k)
- Employee discount
- Paid training
- Dental insurance
- Vision insurance
- Life insurance